For Don Joseph Panuncillon, success at SVC didn't start with a promotion; it began with a personal milestone and a powerful reason to return.
"In 2022, I decided to return to work as a BPO agent after my wife and I had finished building our dream home, because I had quit my job to build it myself. This was the beginning of my journey with SVC."
That choice marked the beginning of a new chapter that would see him rise from Technical Support Representative to Team Leader, all while staying true to his values of initiative, service, and steady growth.
Growing Through Responsibility
Don Joseph’s first campaign at SVC was with a leading apparel ERP (Enterprise Resource Planning) software provider, where his leadership abilities were immediately recognized.
"My first campaign here in SVC was as a leading apparel ERP (Enterprise Resource Planning) software provider. I was employed as technical support. The moment our team leader gave me a chance to practice leadership by letting me take care of the team's technical support, even though I received the same amount of assistance as my coworkers, was what, in my opinion, truly helped me develop."
With prior experience as a technical support SME, helping others came naturally to him, but that didn’t make it easy.
"Before I was hired here at SVC, I was a technical support SME from another BPO company, so I've always enjoyed helping my team."
"Supporting my team while learning how to assist the campaign was the problem I was experiencing. Since I think that teaching others is the quickest method to learn something, I was able to get through it by learning how to solve and comprehend the problem while imparting what I had just learned to my coworkers."
A New Campaign, A New Role
Now promoted to Team Leader for a campaign which is a trusted office solutions company offering expert IT services,including managed IT, network solutions, cybersecurity, and office equipment, Don leads a team focused on delivering technical assistance, from printers to PC and phone system support.
"I am currently the Team Leader for a new campaign, which is a trusted office solutions company offering expert IT services—including managed IT, network solutions, cybersecurity, and office equipment. This campaign focuses on technical assistance, with an emphasis on printer, PC, and phone system support."
"My ability to manage a team independently and put what I've learned from my prior experience into practice is the most exciting aspect of this new journey. Along with hopefully improving myself, I also get to learn more about team leadership."
What Promotion Means to Him
For Don Joseph, promotion is about more than just a new title; it’s a powerful reflection of both faith and effort.
"For me, a promotion is like an accomplishment that comes from your prayers and hard work, so I always strive for it."
"Because it denotes professional advancement, greater responsibility, and the possibility of greater pay, receiving a promotion is a powerful motivation."
"By taking on new tasks and learning new abilities, it can also result in personal development."
"A promotion can also increase a person's self-esteem and professional status in their industry and inside the company."
His Advice to Fellow SVC Employees
Don Joseph encourages others to aim high and to do it with the right attitude.
"Therefore, I always suggest that you aspire for a promotion and maintain a positive attitude in all you do."
Don Joseph Panuncillon’s story is a reminder that growth is earned through service, responsibility, and a willingness to teach what you’ve just learned. From building a home to building up his team, his journey shows that every role at SVC can be a launchpad for something greater, if you lead with intention and heart.
Looking for a company where your hard work and values can turn into real career growth?
Apply now at Select VoiceCom and start building your own success story, just like Don did.
Paula Isaiah Panganiban-Castillo, Select VoiceCom