Inbound call center agents know how difficult it can be to deal with customers on a day-to-day basis. If you work in a call center, the potential for difficult situations can be even greater since they are most likely calling with a problem.
Not-so-happy customers combined with demanding bosses can really take its toll on your self-confidence. Confidence has always been at the core of self-development, the building block that supports goal setting, motivation, problem-solving, and communication.
Without confidence, you will surely miss a lot of available opportunities because you will be afraid to take the risk of trying new things. Getting past this can be difficult because of barriers set up by society and our own minds that influence our ability to have confidence in ourselves.
Positive Self-Image
It’s important to have a fully developed sense of self. This gives you the ability to build confidence. The moment you start to view yourself in a negative light, not only will you lose confidence, but you’ll also project that nature onto others.
Your View of the World
Many people with low self-esteem or self-confidence place too much importance on what others think. Learning to think for yourself and express those thoughts to others is key to feeling good about yourself.
Own Your Mistakes
Understanding that mistakes are a part of everyone’s daily lives is important in developing self-confidence. The fear of making a mistake can often cause you to question yourself unnecessarily.
Depression
Depression can stem from a lack of self-confidence. When you consistently feel self-critical about what you do and things in your life, it can lead to becoming depressed. Although depression can have many roots, lacking self-confidence can contribute to it. Remember, stress and mental anguish can physically manifest into fatigue, headaches, and even illness.
While it seems like there’s a bunch of work that goes into developing unshakable confidence, the truth is that many of these things can be accomplished simply by giving yourself a break. Don’t be hard on yourself. Life is difficult and even harder if your job involves hearing about customers’ problems all day.
The good news is that the best call center agents take pride in making someone else’s day. The quicker you start feeling good about yourself, the quicker your customers will feel good about the call.
Call us today to find out how we can help you optimize productivity, deliver a better customer experience, and provide outsourced customer service.