Blog
Explore insights, trends, and best practices in customer service and outsourcing on the Select VoiceCom blog. Stay informed with expert advice tailored to your industry needs.
The Role of Agent Assist in Modern Call Centers
January 30, 2025AI has played a critical role in improving modern call center operations. Agent assist is an AI tool designed to improve...
Top Benefits of Using Artificial Intelligence in Call Centers
January 24, 2025Businesses are increasingly using technology to improve customer experiences, and Artificial Intelligence (AI) is leadin...
Celebrate Excellence and Nominate Your SVC Titan!
December 11, 2024The SVC Titan of the Month award is our monthly recognition program designed to highlight the outstanding achievements a...
Improve Your Customer Support Operations Using These Tips
October 16, 2024Instead of looking at optimizing your customer support operations 10,000 feet above ground, you might want to tackle you...
Top BPO Companies in the Philippines
October 16, 2024Business Process Outsourcing is a vital component to a growing Philippine economy. BPO and call center companies in Cebu...
Types of Industries That Outsource to Philippine Call Centers
October 16, 2024The Philippines is one of the most reliable countries to outsource inbound and outbound call center services. Many compa...
How To Provide Provide Excellent Customer Service
October 16, 2024Providing excellent customer support is crucial to the success of your business. When you meet your customers’ needs and...
Cebu: Improving BPO Workforce through Education
October 16, 2024Now, Cebu City is on the ninth spot in the list of top 10 Emerged Destinations for BPO. It is no doubt because it has ma...
What is the State of BPOs in the Philippines
October 16, 2024BPO in the Philippines Business Process Outsourcing (BPO) has established its place in the Philippines. In 2018, it has ...
What to Expect when Outsourcing Call Centre Work
October 16, 2024Providing efficient and reliable customer service is a problem for most companies, that is why they turn to customer ser...