With everything going digital and mobile, the dominance of providing exceptional technical support becomes inevitable. Mainly, if you are running an online business, you take advantage of the different technology available in the market to improve your business operations. This comes with the enormous challenge of keeping up with the latest technology trends.
But with the different types of IT support, can you identify the one your company needs? Considering the size of your organization is important. If you are a small company, in-house IT support works best. But for medium to large enterprises, you can either have partial in-house IT support or an entire IT department.
While it is indeed very convenient to have an in-house IT team, it can be costly, especially if your organization is of considerable size. To get the most out of your investment, you can choose to outsource your IT support services.
Different Types of Technical Support Services
The list that follows are the different types of IT support services offered by BPO companies:
Network Setup and Administration
This task involves connecting existing resources such as computers, printers, and other digital equipment in your workplace. It also includes making sure valuable resources such as files, printers, and internet connection are accessible to everyone in the organization.
Network Security
This comprises practices and policies that guarantee the safety and integrity of your network and data. With cybercrime on the rise, safeguarding the security of your network is a critical task.
Desktop and End-User Support
This can be likened to a help desk function. The task can involve troubleshooting common network operating systems and software and replacing components or hardware as they break or become obsolete. Desktop and end-user support specialists are the first tiers of assistance when customers face issues or defects with products and programs.
Data Backup and Recovery
This refers to the crucial task of copying and archiving computer data to prevent data loss in the event a disaster strikes.
PC Repair Services
PC repair service helps ensure your system is running in tip-top shape. It involves identifying, troubleshooting, and resolving problems and issues in a faulty computer.
Remote PC Support or Helpdesk
Remote PC support often allows an IT expert to access your computer remotely to diagnose and fix the issue. This is usually required when problems faced cannot be solved by troubleshooting or installing programs and are somewhat more complicated.
Email Services
With email as one of the most convenient modes of communication, there is a heavy emphasis on providing effective customer support via email. Choosing to outsource your email support and using an email lookup tool allows you more time to focus on core business.
Live Chat Support
This is one of the most popular types of technical support. Providing live chat support guarantees increased sales and customer satisfaction, especially for online retailers. Since live chat support runs around the clock, outsourcing this task helps reduce operational costs.
What’s Next?
Select VoiceCom is your technical support call center partner in the Philippines. Some of the services we provide include site navigation training, software and app support call center, software installation, software training, and help desk call center service.
Our dedicated team of specialists guarantees to deliver exceptional customer service and are equipped to handle your hardware, software, and mobile application support. Interested to learn more? Call us today and get a free quote!