It is definitely the people who are the greatest assets of a company, and they are the moving force behind call centers in the Philippines. It doesn’t make any difference whether the company is inbound or outbound. A call center is only as good as the people it keeps.
As we all know, business nowadays is all about productivity. The place of work is not just a setup where people get paid for their presence and attendance for a few hours. The salary is in return for jobs done, and the amount of work completed reflects the employee’s productivity, which in turn is determined by a series of factors besides qualifications and experience.
The level of the employees’ productivity in any organization is largely responsible for its profit-making ability and survival in the long run. There are many ways to increase productivity in a company.
You need to set clear goals with your team members. Assign each member with a specific duty to identify their capabilities and weaknesses. It is also important to follow up with them about their progress at various stages. Develop a system where each member needs to document their steps on a progress map.
Stay responsive and open to new suggestions that may come from team members. Outstanding leaders go out of their way to boost the self-esteem of their employees. This makes them feel important, so they will strive to do better each day. You also need to encourage teamwork for better results.
You must teach your employees the importance of inspiring each other even in your absence. And best of all, make sure that people enjoy their work and are happy to come to work every day. Make your working environment a happy one and influence enthusiasm among your Philippine business process outsourcing call center agents.