Emerging BPO trends
1) Usage of new technology
BPO companies are quickly adopting social media, software automation, and cloud technology to increase efficiency while reducing operational costs. According to statistics, nearly every household has at least one social media account, and browsing social media is the third most popular online activity.
With almost all interaction done through social media accounts, BPO companies are now investing in tools and capabilities that offer a wide range of social media management services. They also incorporate robotic process automation (RPA) for functions like data entry, as it is cost-efficient and gets the work done faster.
Most BPO companies are also adopting cloud technology. Not all companies can afford to have state-of-the-art infrastructure and facilities, so they take advantage of virtual storage and systems to counter this insufficiency.
2) Data Security
We hear news of a data breach that has alarmed the global population. Major incidents, such as those with Facebook and the recent one with Google, involved the CEOs from both companies being questioned at the US Senate.
BPO companies will be prioritizing data security to prevent such incidents from happening. Threat intelligence, advanced security automation, and security analytics will be at the forefront of things.
3) Emphasis on Multiple and Higher skills
In recent years, BPO companies have been mainly functioning as call centers. However, now that automation and chatbots are becoming mainstream, the demand for specialized skills such as accounting, web design, human resources, and coding is increasing. Companies now invest in training and development to impart new skills to their staff.
4) Startups partnering with BPO companies
Start-ups are faced with the challenge to succeed by leveraging technology despite budget constraints. As such, companies are warming up to the idea of outsourcing for affordable labor and fulfilling office tasks services, such as HR and payroll. Outsourcing allows them to save on costs.
What’s Next for Business Process Outsourcing Companies?
Select VoiceCom offers a full suite of services, such as customer service call center, technical support, and business processing functions, including telemarketing, lead generation, data mining, e-filing, and contract processing.
We use next-generation, cloud-based solutions that can be seamlessly integrated into your operations. Our team of dedicated agents is always ready to perform a wide range of office tasks to support your business operations.
Contact us today for more information and to get your free, non-obligatory quote.