If you’re outsourcing tasks related to marketing, customer support, and the like, you’ll inevitably need to relay some critical customer data. In relaying sensitive customer details, though, you also need to ensure they remain secure and intact during the process. To help protect your customer data, here are six tips you can do:
1. Work with reliable and trustworthy BPOs.
Don’t hesitate to probe your prospective BPO partner’s profile as deeply as possible to ensure the organization’s trustworthiness and information security. Look into reviews about the outsourcing company and news of data breaches that the BPO firm may have experienced.
In your dialogues with the agency, take the time to ask about the client security measures and mechanisms employed. This way, you can adequately evaluate the robustness of the BPO’s IT structure that will handle your customer data.
2. Employ safe data transmission channels.
When storing and transmitting customer data to the outsourcing company, you need to employ messaging platforms and apps with end-to-end encryption. You also have to use application firewalls and database monitoring gateways. These mechanisms can help safeguard your data from its delivery to receipt by the BPO service provider.
3. Keep your cybersecurity mechanisms updated.
Both you and your BPO service provider must install and update defense mechanisms, like firewalls and anti-virus and anti-malware software programs. Keeping these updated can help strengthen your IT defenses against harmful online and offline components and threats. Periodical patch management and security audits of applications, networks, and databases are also a must to safeguard your customer data.
4. Validate the frequency of staff training.
Staff training is vital in ensuring the safety of customer data. After all, some cyber threats like email phishing can take ill advantage of the recipient’s ignorance. Numerous data breaches are also due to human error and negligence stemming from the lack of sufficient awareness about preventing cyber attacks.
That’s why, to keep your customer details safe, validate from your BPO vendor if and how frequently supervisors conduct staff training on cybersecurity and special data handling.
5. Enforce intellectual property protection.
Before using the BPO’s data mining call services, be sure to check if the company has established protocols for protecting intellectual property. Explain your policies for intellectual property and data privacy to the outsourcing firm in depth, and agree to follow these rules diligently.
6. Require leak-free traffic.
To prevent your customer data from potentially leaking out of your BPO partner’s data channels, you need to require safe outbound traffic and emails. Validate the outsourcing firm’s capacity to ensure leak-free traffic and the frequency of monitoring. Should there be any suspected agents in data leaks and breaches, supervisors must also observe ready measures, such as the authorization to check sent emails.
What Now?
We at Select VoiceCom value the safety of our clients’ customer data. When you outsource our services, you can rest assured that this asset stays secure with our reliable experts, technologies, and defense measures. Reach out to us when you’re ready to outsource and work with a Philippines business process outsourcing company you can trust with your customer data.