The internet and the World Wide Web have completely changed the way we go about our daily lives and how we conduct our business. Millions of businesses are turning toward marketing and selling online every day. Websites have pages of information for consumers to go through that the usual technical support consumers require for site navigation.
The most common site navigation assistance that consumers need includes account set-up and login, password reset, shopping cart assistance, payment gateway and transaction assistance, navigation and search assistance, privacy security and cookie settings, and so on.
At Select VoiceCom, we help you stay in touch with your customers by providing website navigation support.
Why Site Navigation Support Matters
Some of the benefits you get when you provide website navigation support include:
1. Encourage Customer Engagement.
When your customers are assured that you are there to help when they need you, they feel valued and will keep coming back.
2. Increase in traffic and visit duration to your page.
When customers can rely on tech support, it enhances their experience. They are assured that whenever they use your website and get stuck on a page, they can depend on you to be there to walk them through it.
3. Increase in revenue.
With the growing concern for online security, consumers feel more secure by calling the customer support line and having someone input their payment details for them. Having tech support means more sales are closed and orders fulfilled.
4. Data Collection.
Of course, when site traffic is increased, more data is stored. The data you gather helps you determine what changes and improvements you need to do on your website to be more user-friendly or compact and appealing.
At Select VoiceCom, we offer website usage training support through phone, email, or web chat. Website usage training support services include: (1) website login support, such as assistance with choosing a username and password, verifying login details, resetting lost usernames and passwords, login errors, and cookie settings, and (2) navigational assistance support.
Website Navigation Training for Employees
Website usage training is not only limited to your end users. If you are using new software or have redesigned your site and do not have enough resources and time to train your staff, we’d be happy to take care of that for you.
Outsourcing your technical support to the Philippines is the best way to go for so many reasons:
It is cost efficient
When you work with a call center, you only pay for your agreed service package. BPO companies can customize your service plan according to the number of staff and coverage timings you need.
It also takes away the added burden and cost of recruiting and training new staff and paying for regular employee benefits, such as paid vacation leaves, incentives, and bonuses. You also don’t have to worry about investing in technology and maintaining it.
It gives you more time to focus on your core business
Technical support is an around-the-clock operation. Rather than being caught up in running a 24-hour support team, you can choose to outsource this business aspect so that you can dedicate your time to more crucial core business functions, such as growing your customer base and product innovation.
It minimizes errors
Working with a call center means you are working with highly trained experts and professionals. The agents providing your technical support possess the necessary skills and talent required to fulfill the job and wow your customers.
What’s Next?
Let our highly skilled personnel at Select VoiceCom be your in-house extension team! We guarantee you dedicated support and exceptional customer service experience. We offer scalable business plans to suit your needs. Feel free to contact us for your free quote today!