About Us
Top Philippine Call Center
Stay competitive in today’s global economy with business process outsourcing (BPO) contact center services provided by Select VoiceCom. We custom design our call center services to help businesses elevate performance, improve efficiency, and achieve strategic objectives at a lower cost.
Select VoiceCom is an American-owned call center service and BPO provider strategically located in a state-of-the-art Cebu IT Park office complex. In business since 2008, we offer over 1,500 seats of capacity and a deep bed of experience. Our most vital asset is the fantastic people we offer, those serving as agents and a tenured management team. Employing the latest technology, we provide a robust suite of services to businesses seeking English-speaking agents with specialized skills who are college-educated, experienced, mature, and a pleasure to deal with.
Select VoiceCom offers service models consisting of the most stringent security standards. We engage with accredited external auditors annually to assess our compliance with PCI DSS, SOC2, ISO 27002, and HIPAA standards. We are PCI, SOC2, and HIPAA certified and ISO 27002 compliant.
Take a short tour of our primary contact center below:
While there are many good reasons to choose Select VoiceCom as your partner, visit our About Us section to read more; the three pillars of our company are:
Our People
In the contact center world, our people are our product. We have fantastic people to offer throughout our company.
We pay our people well, invest in development through training and ongoing education, and provide strong incentives to stay with us, including career-pathing, that contribute to the low annual turnover we offer as a company. Some details on our personnel include:
Agent Profile – Our agents are a pleasure for our client’s customers to work with. They are college-educated, experienced, mature professionals with diverse skills.
Management Profile – Our lower-to-middle management staff is promoted from within and offers 10+ years of experience on average.
Executive Oversight – We are privately owned and nimble, and our active and engaged C-Suite and VP Suite offer 100+ years of experience overseeing our efforts.
Our Location
Select VoiceCom is strategically located in the Cebu IT Park, the most desirable technology park in the Philippines.
Some of the benefits of operating where we are include:
Savings For Clients – Our staff regularly costs less than half of what domestic staff costs.
Business Continuity/Disaster Recovery – Contact centers must remain operational no matter the challenges faced. The infrastructure of our technology park, combined with our additional measures, ensures client's programs are always supported. The proof is in our 99.99% uptime over the last 5 years.
The Company We Keep – Some of the world’s most successful brands are our neighbors. Microsoft, IBM, Amazon, Ebay, Chase, and others are IT Park anchors. This fact is critical because these brands require the best infrastructure anywhere, and most of our staff received world-class support training from these companies before joining Select VoiceCom.
Scalability – We have always successfully staffed our client’s programs here; great people are plentiful here.
Investments in Technology and
Security
Select VoiceCom makes significant investments to ensure customer data is secure, and our technology stack offers the latest features.
Data security is paramount for Select VoiceCom. We ensure that customer data is protected, and our certification status in PCI DSS, HIPAA, and SOC2, plus ISO 27001 compliant status reflect our commitment. Independent third parties determine our status.
Contact center technology progresses rapidly. Over the last decade, omnichannel capabilities and the infusion of artificial intelligence into technology platforms have occurred, with new features and capabilities arriving daily.
Select VoiceCom’s primary service objective is to save our clients money while exceeding program objectives. Part of our strategy to achieve our cost-saving goal is to deploy technology to programs that reduce service time and increase customer satisfaction. Our application of multiple platforms, hand-picked to achieve specific objectives, provides us with tools to exceed our client’s goals and fulfill their wish lists.
Philippine Call Center Advantages
Cost savings are just one of many reasons why the Philippines has emerged as a leading call center destination and is now the world’s number one provider of BPO services. Filipinos, as a whole, are well-educated and have an excellent command of verbal and written English. All the schools and universities teach English with American pronunciation and usage. Agents speak with a neutral accent that is easy to understand, ensuring smooth communication
and a better customer experience. Listen to some actual agent recordings and hear the Select VoiceCom difference.
In terms of technological and communication infrastructure, Select VoiceCom is equipped with the latest Voice over Internet Protocol (VoIP) systems, cutting-edge hardware and software, redundant generators, internet service providers, and enterprise-grade network systems.
Skilled Agents Reflect Your Brand
Outsourcing technical support and customer service to Select VoiceCom is a smart
long-term strategy for business growth. Gain access to a talented pool of college-educated, performance-driven agents whose training and skill sets match your program’s objectives. We strive to accurately reflect the brand you’ve worked so hard to build and deliver best-in-class services that engender customer loyalty. Our favorable work environment, benefits, and cross-training ensure that your business receives the highest-quality customer support and BPO services.
Experienced Management, Proven Strategies
Select VoiceCom was founded by veteran business executives who combined their customer service, IT, law, finance, sales, and marketing backgrounds to help small and mid-sized businesses realize their goals. Our team shares valuable insights and proven strategies that can only come from years of real-world experience.
Each account is supported by our IT Department, Training manager, and QA monitors and managed by one or more team leaders. Our clients can also communicate directly with their program manager via phone, email, SMS or chat.
Affordable Outsourcing Services
Watch our explainer video to learn more about choosing an outsource call center. Our pricing is competitive and flexible. There are no long-term contracts, set-up fees, or hidden charges. Contact us for a no-obligation quote and see just how affordable our services are.
Select VoiceCom’s management team will work with you to identify business process outsourcing solutions to save your company time and money. Contact us to learn more about our services and receive a free quote.
Get Started With Select VoiceCom Today!
Contact us today for a free service proposal and needs assessment and to learn more about how we can help your business achieve its goals.
