Provide World-Class Customer Service Outsourcing Support

Customer service support will always be central to a company’s success and growth. Today’s most successful companies know how to provide world-class customer service that goes above and beyond expectations without breaking the bank. At Select VoiceCom, we specialize in providing outsourced customer services, exceptional order processing, problem-solving, and customer support services.

Our college-educated agents offer the experience, knowledge, professionalism, and desire to make customers happy, regardless of their situation or location. We work with brands from the USA, UK, and Australia who want to expand and improve customer service experiences.

Top Philippines Call Center

The Philippines is the world leader in customer service call center support, with over 1.25 million tech-savvy Filipinos working in call centers. Here, you’ll find a booming population of young people who speak English and Tagalog – both of which are the country’s official languages, making it an ideal location for offering customer support. The culture is friendly, pleasant, professional, and customer-centric. Its time zone and holiday schedule make it the ideal location to fulfill customers’ expectations of 24/7 service.

Naturally, not all Filipino call centers are created equal. At Select VoiceCom, we stand out from the crowd. Founded by experienced business professionals with customer service, IT, finance, sales, marketing, and law backgrounds, we offer unmatched training, technology, and creative solutions. Our agents quickly become experts on your products, services, and company culture, delivering tailored customer support.

Customer Support Outsourcing Services

Select VoiceCom's Customer Service Outsourcing Include:

Customer Retention Support

Overflow Services

Billing Inquiries

After-Hour Support

Top Talent: Our call center agents are college-educated, highly trained, and hand-selected to match your customer service needs. Whether you need daytime, overnight, or 24/7 support, we can provide the right coverage for your business.

Reducing Costs: When you outsource customer service to the Philippines, you can significantly reduce operational costs. We offer the same high-quality service that large corporations use, making it accessible for small and mid-sized businesses.

Trusted Technology: We utilize the latest cloud-based technology, trusted by Fortune 500 companies, to ensure reliable customer service. Thanks to our reliable service, which includes voice, email, chat, and SMS, you’ll never miss an opportunity to connect with your customers

- - - - Automated Call Distribution (ACD): Our ACD service ensures an efficient and consistent customer experience by managing all traffic and prioritizing inquiries based on urgency.
        
        Interactive Voice Response (IVR): IVR allows customers to interact with an automated system to find answers to their questions, complete simple transactions, or be directed to the right agent.
        
        Cloud Routing: Cloud routing provides call forwarding to multiple contact center locations to control volume spikes, balance loads, and overcome business continuity challenges.

Seamless Integration: Our outsourced customer support services in the Philippines work as smoothly, just as if your customer service department is on the next floor. We integrate seamlessly with your business systems for maximum efficiency.

Smart Solutions: We customize customer service programs that optimize conversion, increase sales, drive repeat business, and help you meet your program and enterprise goals.

Customer Service Outsourcing the Right Way

At Select VoiceCom, we understand the importance of delivering the best possible customer support. We customize our Philippines call center services to fit your organization. Together, we will design a program to optimize conversion, increase sales, resolve problems, answer questions, and create a positive experience that leads to loyal repeat customers.

Every member of your inbound customer support team understands the importance of effectively supporting your acquisition and retention initiatives. Our highly trained Philippines call center agents treat your customers with the care and attention they deserve, just like one of your employees.

Customer Service Outsourcing in the Philippines

Provide World-Class Customer Service Outsourcing Support

Top Philippines Call Center

Customer Support Outsourcing Services