Explainer Video

Why Choose Select VoiceCom?

Outsourcing important business functions is no easy decision. Our experienced executives in Cebu City have made it as seamless as possible for you to give us a try. We offer 30-day trials and convenient month-to-month contracts with as few as five agents. Larger accounts may require a 90-day cancellation of service notice, but we allow you to interview and train your own agents and visit the call center in person if you wish.

Benefits of Select VoiceCom: 

• Accessibility – Offer customer service 24/7, 365 days a year, including holidays and weekends.
• Time management – Outsource time-consuming and expensive tasks overseas.
• Productivity – Free your internal agents from routine tasks, boosting morale and performance.
• Scale up – Quickly access a fully trained, capable workforce to launch new products or expand operations.
• Training – Add the expertise of a management team that has trained hundreds of agents for Fortune 500 companies.
• Experience – We serve various industries, including retail, wholesale, financial, medical, travel, hospitality, education, and nonprofit.
• Eliminate Headaches – Avoid high turnover rates, absenteeism, and scheduling stress.
• Invest – Focus more on building strong relationships with existing customers.
• Save money – Competitive wages overseas range from $6-10/hour compared to $22-$32/hour in the US or Europe.

Choosing a Philippines Call Center

Sound quality is a concern for businesses in the US, UK, Singapore, and Australia when choosing a Philippines call center. You want the person representing your company to sound like a native English speaker without a heavy accent. They should sound intelligent, confident, and friendly.

We offer audio samples of our staff on our website, and you can call and speak with an agent yourself. As a client, you can have as much control as you’d like—interviewing prospective agents before they begin working for you. You can handle the training or leave it to us. We offer access to technologies like GoToMeeting, Join.me, screen sharing, and dedicated conference bridges for training purposes.

Our agents have minimal to no accents. They pass rigorous written and oral tests, score “above average” on EQ and IQ tests, undergo medical screening, and pass National Bureau of Investigations clearance. Our agents are college-educated, with prior call center experience, and are trained intensively in legal and ethical standards. In other words, we only hire the best! Agents are trained for one to six weeks to fully understand the clients and products they represent.

With an industry-low annual turnover rate of just 3%, you can count on your selected agents to give their best! We create a positive work environment that boosts employee morale, paying wages above a fair living wage for the Philippines, though that standard may differ in your country of origin.

Our state-of-the-art VOIP telephone system transmits at less than 200 milliseconds, with no time delay. Your agents will call from assigned area codes and caller IDs of any geographic location you choose.

Select VoiceCom Services

Select VoiceCom offers a wide range of call center services, including:

• Customer Support – Today’s customers expect 24/7 service. Our integrated systems provide seamless, polite, and prompt assistance with ordering, billing, registration, and returns, ensuring your customers stay satisfied and loyal.
• Tech Support – Nearly 80% of consumers choose a brand due to quality tech support interactions. Our agents help customers feel informed and secure about their purchases, reducing returns and encouraging repeat business. We offer comprehensive support, from software troubleshooting to site navigation.
• Outbound Calls – Many sales teams prefer closing warmed-up leads over cold calling. Let our agents handle outbound tasks, such as telemarketing or surveys, while you focus on bigger opportunities. We do it at a cost-effective rate.
• Business Process Outsourcing – We manage back-office tasks such as electronic filing, data entry, claims submission, contract processing, appointment scheduling, and post-sales follow-up, allowing your front-end team to concentrate on revenue generation.