Market Research Services in the Philippines
Unlock customer insights, improve satisfaction, and grow your business with Select VoiceCom’s outsourced market research call center.
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Outsource Market Research Services: Turn Customer Feedback into Business Growth
Understanding your customers is the key to long-term success, but collecting that information can be costly and time-consuming.
At Select VoiceCom, we offer reliable, affordable market research services in the Philippines. Our team helps you gather and analyze insights that help you:
- Improve customer satisfaction
- Strengthen brand loyalty
- Boost referrals and encourage repeat business
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Why Market Research Matters
Market research helps you learn what your customers want, how they behave, and what keeps them coming back or drives them away. Studies show that 96% of unhappy customers do not file formal complaints—91% leave without returning. Without active research, these insights go unseen.
With targeted customer surveys and follow ups, Select VoiceCom helps you:
- Identify pain points before they escalate
- Track satisfaction levels over time
- Discover opportunities for new products or services
- Build strong, lasting relationships
Key Benefits of Outsourcing Business Market Research Services
Identify Key Customer Insights
Quickly pinpoint your happiest and unhappiest customers for timely follow-up.
Resolve Issues Early
Address potential problems before they escalate, ensuring a smoother customer experience.
Strengthen Customer Relationships
Make a favorable impression with new customers, encouraging repeat business and referrals.
Optimize Business Operations
Use honest feedback to refine internal processes and enhance customer service training.
Enhance Customer Loyalty
Collect actionable feedback to create memorable customer experiences that build loyalty and brand advocacy.
The Power of Post-Sales Follow-Up
Your customers are most receptive to providing feedback right after purchase, during the “honeymoon phase.” Strategic follow-ups during this time can significantly improve customer satisfaction and increase the chance of getting valuable referrals.
Our follow-up services include:
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A personalized call thanking the customer for their business
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An exchange of contact information for future interactions
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A check-in to ensure the customer is satisfied with their purchase
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An invitation to receive valuable content and keep communication lines open
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Information about complementary product of interest
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A referral request with a potential reward
How Outsourcing Market Research Services Enhances Your Strategy
Conducting 200 phone surveys in the USA often costs $5,000 to $15,000, outsourcing to our team in Cebu City gives you the same high-quality results at a fraction of the cost.
Here’s what sets us apart:
- Experienced Team – Our trained research specialists know how to ask the right questions and capture meaningful insights.
- Cebu City Advantage – Based in one of the Philippines’ top BPO hubs, we provide a tech-savvy, English-speaking workforce that understands Western markets.
- Scalable Services – Whether you need 200 surveys or 2,000, we adjust to your business needs.
- Data-Driven Approach – We don’t just collect feedback—we analyze results so you can make smarter decisions.
- Faster Results – Free up internal resources while a dedicated team delivers insights quickly.
- Proven Client Success – Businesses around the world rely on Select VoiceCom for customer surveys, follow-ups, and research that drive measurable growth.
By partnering with a trusted provider of market research in the Philippines, you gain deeper insights into your target audience, strengthen your competitive strategy, and accelerate growth.
What is Market Research?
Market research involves collecting and analyzing data to understand customer satisfaction and behavior. At Select VoiceCom, our market research call center focuses on customer surveys, using open-ended questions, rating scales, or both, to uncover meaningful feedback. The insights gathered from these surveys help your business improve performance, enhance customer experience, and drive innovation.
How Can Market Research Help You Understand Your Market?
Market research surveys are a powerful way to understand what your customers really think. By making follow-up calls to express gratitude and ask the right questions, you can dramatically improve customer satisfaction and resolve minor issues before they escalate. Our surveys help you assess how well your team and products meet customer needs. You’ll also learn about current market challenges. These insights can inform future product development and service enhancements.
What is the Value of Outsourcing Market Research?
The value of market research is clear, but conducting these activities in-house can be time-consuming and costly. Outsourcing to an experienced call center like Select VoiceCom allows small and medium-sized businesses to efficiently gather critical customer insights without overburdening their resources. Our team acts as an extension of your business, handling the calls and tracking the results, so you can focus on using the data to grow your business.
Resources
- HubSpot – A Beginner’s Guide To Lead Generation
- LinkedIn – Five Things You Need To Know To Qualify A Lead
- LinkedIn – 4 Things You Need To Know When Qualifying a Lead
Get Started With Market Research Services Today
Ready to better understand your customers and grow your business? Select VoiceCom delivers reliable, cost-effective market research services in the Philippines.
Book a free consultation and let’s turn your customer feedback into real business results
