Staff Augmentation | Select VoiceCom

What is Staff Augmentation?

Staff augmentation is a strategic way to expand your existing team with skilled professionals, enabling you to strengthen your workforce with the right talent more efficiently. This flexible model allows you to enhance your capabilities while maintaining full control over day-to-day operations, without the complexities of traditional hiring.

Alongside our core BPO services, we offer staff augmentation through an Employer of Record (EOR) model. This approach enables you to onboard talent quickly and compliantly, while we handle payroll, benefits, and labor law requirements. Your augmented staff integrates seamlessly into your team, while we assume the employment risk, delivering the ideal combination of agility and long-term workforce stability.

We promote a premise-based model that prioritizes data security and operational oversight, along with the advantages of our EOR structure, which include reduced administrative burden and full compliance assurance. Our employees benefit from a strong support system, contributing to higher engagement and retention.

Since 2008, we've consistently delivered qualified, skills-tested, and background-checked talent across a range of industries. In addition to our high-quality workforce, our clients benefit from significant cost savings through our operations in the Philippines, along with the advantage of 24/7 availability.

2. Rising Labor Costs

The Problem:

Elevated wages, benefits, and compliance costs drive up the total cost of hiring and retaining domestic employees.

The Solution:

Our EOR staff augmentation model, which utilizes Filipino talent, provides significant cost savings for businesses in the USA, UK, Australia, and other countries. We eliminate staff overhead, reduce demand on your HR team, and lower costs by employing our human capital, resulting in direct savings for your company. These benefits are achieved without compromising quality or service.

3. High Employee Turnover

The Problem:

Frequent turnover disrupts productivity, inflates onboarding costs, and erodes team morale.

The Solution:

Our EOR approach offers numerous benefits that keep employees engaged and motivated to work with us. We offer modern office spaces, paid time off, comprehensive health and dental insurance, and company-sponsored events throughout the year. Your SVC staff will feel like a part of a team and enjoy their surroundings and employee package. This contributes to a higher retention rate.

4. Remote Work Challenges

The Problem:

Managing remote employees can be tricky, reduced supervision, inconsistent productivity, and weak team integration are common.

The Solution:

Our premise-based model contains a structured work environment that employees desire. SVC's staff will monitor your employee's attendance and schedule adherence while you train, manage, and mentor them focused on production. You have the peace of mind that qualified staff are monitoring your employee's whereabouts, and our HR team provides support for common employee requests related to vacation requests and other questions.

6. Quality Assurance Concerns

The Problem:

Maintaining consistent performance from outsourced or remote teams is a significant concern for many businesses.

The Solution:

SVC provides the access required for you to manage the performance quality of your staff while we monitor schedule adherence. We set you up for success when recruiting your team members by combining reference and background checks with skills tests tailored to your job requirements. Once hired, you have unbridled access to your SVC staff and can measure their quality in your desired manner and at your desired frequency.

Cost Savings
Reduce expenses related to hiring, onboarding, and training full-time employees.

Reduced Overhead
Eliminate internal infrastructure and administrative burdens by leveraging external employment resources.

Increased Flexibility and Scalability
Adjust team size based on your project pipeline and long-term strategic needs.

Faster Project Delivery
Accelerate timelines by integrating experienced professionals quickly into your workflow.

Quick Access to Specialized Skills
Tap into niche expertise not readily available in your local market.

Improved Compliance and Security Standards
Stay aligned with regulatory and data protection requirements with trained offshore teams.

Stronger Employee Retention Support
High-quality work environments and benefits drive better engagement and longevity.

Employer of Record (EOR) Model
Offload legal, tax, and employment responsibilities, allowing you to scale without risk.

Select VoiceCom's
Staff Augmentation Process

At Select VoiceCom (SVC), our staff augmentation model is built to deliver qualified, dependable professionals who integrate seamlessly into your team.

Here's how we do it:

1. Discovery
We begin by understanding your unique staffing requirements

Number of staff needed and hiring timeline
Work schedules and time zone preferences
Required education, certifications, and technical skills
Desired candidate attributes and soft skills
Job descriptions provided by your team help shape recruitment criteria

2. Market Research
Our HR team performs a targeted market scan to

Assess talent availability
Evaluate prevailing salary expectations
Share insights on budget alignment before moving forward

3. Contract & Agreement
We develop a working agreement that includes

Standard terms and conditions
Pay ranges for staff based on initial research
Final compensation to be added via an addendum once candidates are selected

4. Client Review
Once we've identified the top candidates

You can interview and approve each applicant before a final offer is extended

5. Job Offer & Onboarding
Upon your approval

SVC issues the formal job offer
Offers include compensation, schedule, expectations, and benefits
As the Employer of Record (EOR), we manage payroll, benefits, and regulatory compliance
Our benefits package includes paid time off, health and dental coverage, and company events — all key to high employee retention

6. Training & Indoctrination
To help your staff start strong

We provide access to workstations and private training rooms
You deliver training as you would in-office or remotely, with coordination supported by our Client Services team
Training is scheduled at your convenience

7. Post-Training Graduation
Once your team certifies the training is complete

Employees transition into production roles
SVC equips each agent with a workstation, headset, and other tools as agreed
You provide any necessary software licenses (e.g., CRM, ERP, Microsoft Office)

Scale Your Team With Expert Staff Augmention

What is Staff Augmentation?

Real Solutions to Real Workforce Problems

1. Labor Shortages and Talent Gaps

The Problem:

The Solution:

2. Rising Labor Costs

The Problem:

The Solution:

3. High Employee Turnover

The Problem:

The Solution:

4. Remote Work Challenges

The Problem:

The Solution:

5. Compliance and Legal Complexities

The Problem:

The Solution:

6. Quality Assurance Concerns

The Problem:

The Solution:

Why Choose Staff Augmentation?

Benefits of Our Staff Augmentation Services

Select VoiceCom's
Staff Augmentation Process

Industries We Serve

Information Technology

Healthcare

Finance and Accounting

Legal

Logistics

Sales and Marketing

Back Office Support

Programmers & Developers

Ready to Strengthen Your Team?

Contact Us

Scale Your Team With Expert Staff Augmention

What is Staff Augmentation?

Real Solutions to Real Workforce Problems

1. Labor Shortages and Talent Gaps

The Problem:

The Solution:

2. Rising Labor Costs

The Problem:

The Solution:

3. High Employee Turnover

The Problem:

The Solution:

4. Remote Work Challenges

The Problem:

The Solution:

5. Compliance and Legal Complexities

The Problem:

The Solution:

6. Quality Assurance Concerns

The Problem:

The Solution:

Why Choose Staff Augmentation?

Benefits of Our Staff Augmentation Services

Select VoiceCom's Staff Augmentation Process

Industries We Serve

Information Technology

Healthcare

Finance and Accounting

Legal

Logistics

Sales and Marketing

Back Office Support

Programmers & Developers

Ready to Strengthen Your Team?

Contact Us

Select VoiceCom's
Staff Augmentation Process