Hospitality, Tourism, and Travel, BPO Services in the Philippines

Name: Travel BPO Services in the Philippines
Brand: Select VoiceCom

Arrange the ultimate adventures for your clients so they can relax, unwind, and have the best time through our travel and tourism outsourcing solutions.

Our specialized BPO services deliver quality services to global travel businesses looking to scale, adapt, and thrive, especially during peak seasons.

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Outsourcing customer care and other services for businesses in travel and tourism helps companies improve operational efficiency, ensure timely delivery of services, and achieve high customer satisfaction ratings and retention.

With the growing demand for personalization, speed, and convenience, travel outsourcing has become an essential strategy for brands aiming to elevate customer interaction and optimize support.

With new growth opportunities comes fierce competition, with pricing wars and discount coupons disrupting traditional profit streams. Call center outsourcing in the travel sector can be transformative for businesses needing to reduce overhead, enhance multi-channel marketing and customer communications, and grow customer loyalty.

Select VoiceCom is a leader in outsourcing in the hospitality industry, combining specialized expertise with local knowledge and global service standards. Our outsourcing partners appreciate our flexibility across time zones, which enables 24/7 availability for travelers worldwide.

The highly skilled, college-educated call center agents at Select VoiceCom offer expert support for various service needs for your travel and hospitality business, including:

Booking rooms, flights, tours, concert tickets, and other travel reservations
24/7 customer support via phone, chat, or video
Managing cancellations, last-minute itinerary changes, and travel emergencies
Personalized customer care to travelers during, before, and after their trip so everyone feels treated like a VIP
Customer billing
Data management
Upselling and cross-selling based on previous bookings
Digital marketing support for tour promotions and destination highlights

Whether you're a boutique agency or a large-scale tour operator, our travel process outsourcing solutions are designed to grow with your business. From short-term campaigns to long-term support, we have the resources and reliability to match your goals.

Outsourced Travel, Tourism, and Hospitality Support Services

According to the World Travel and Tourism Council (WTTC), as of 2024, the global travel and tourism sector supports approximately 348 million jobs worldwide. The tourism sector accounted for 9.1% of the global economy in 2023, representing a solid rebound from the impact that the Covid-19 pandemic had on the industry. Many jobs exist within travel-focused businesses and within the BPO call centers they partner with to augment their teams.

The travel and hospitality industry is under immense pressure to provide excellent customer service while containing costs. Outsourcing travel services to a world-class third-party agency like Select VoiceCom provides a cost-effective means of serving a high volume of customers without overburdening internal staff.

Let’s explore some of the work the travel industry outsources to third-party service providers like Select VoiceCom.

Hotel Reservations

Hotels and online travel agencies (OTAs) often outsource reservation requests to contact centers. Most airlines and third-party travel companies also partner with hotel booking sites to allow customers to reserve their flights and make hotel reservations in a single call or online visit. At Select VoiceCom, our friendly agents can assist customers with hotel and flight reservations, cancellations, modifications, rewards questions, and more. We service the entire hospitality industry, including the homestay and vacation rental sector.

Itinerary Modifications

Our call center agents will reschedule a traveler’s flight to the next available date, make seating changes, or edit information for special-needs passengers. Modifications may include transportation arrangements from the airport to the hotel and car rental arrangements.

Outsourcing Travel Management

Some travel agencies prefer to use their in-house staff and resources to focus on serving preferred or repeat customers, such as VIP ticket-buyers and loyalty program members. These travel businesses save on costs by outsourcing customer support for all other customers. Outsourcing travel management has become an increasingly commonplace strategy for improving customer retention and conversion while reducing expenses.

Prompt 24/7 Travel Customer Support Outsourcing

Outsourcing travel agency services provides many advantages, including around-the-clock consolidated customer support. We can answer customer inquiries in real-time via multiple channels, including phone, web chat, SMS, and email. Select VoiceCom answers customer questions professionally and with courtesy. We provide accurate and timely support by accessing a customer’s complete itinerary. As part of our security standards, we have a strict verification process in place to prevent fraudulent calls. Regardless of time zone, travelers can rely on us for prompt and accurate responses.

Most travel industry businesses outsource as a cost-cutting tool. Companies save immensely on costs associated with expanding an internal support department, such as recruiting, training, payroll, benefits, and turnover.

The cost savings alone make outsourcing an attractive model, but that’s just the beginning.

Beyond the cost-saving initiatives, companies can better meet traveler’s evolving expectations. Companies must adapt to customer preferences, values, and expectations, which vary significantly between key traveler demographics.

Another pertinent factor is personalization. Think of the retail giant Amazon, which makes recommendations based on customer search and purchase history. More travel agencies are following a similar business model. Select VoiceCom can do the same and suggest add-on packages or other upsells based on previous customer bookings. This approach has become a proven strategy; one survey revealed that 60% of customers found personalized offers to be “very important to winning their business.”

We act as an extension of your house teams, ensuring seamless service from front-end inquiries to back-office support. Our outsourced travel management approach includes both tech-enabled systems and human-centered interactions.

Hospitality outsourcing also helps maintain consistent quality services during fluctuations in demand—like holidays or peak travel seasons—without the need for constant internal restructuring.

Invest in Outsourcing Today

Select VoiceCom is a PCI DSS-Compliant call center proudly serving the travel and hospitality industries. Based in the Philippines, we serve an international client base. You can outsource travel management services to us with confidence—knowing we deliver excellent customer service and measurable results. Our dedicated, personable call center agents are trained and ready to manage any travel industry needs, including airline booking, car reservations, entertainment booking, hotel reservations, and much more.

With deep experience in outsourced travel management and a proven record as one of the most trusted outsourcing partners in Southeast Asia, SVC helps companies achieve long-term growth.

Our customer service skills are top-notch, built on industry best practices and decades of experience. Contact us today to learn how we can help your business.

We support multi-channel travel outsourcing services, so your brand is consistent across phone, web, chat, social media, and more.

Contact us today to learn how we can help your business.