Hospitality, Tourism, and Travel, BPO Services in the Philippines

Name: Travel BPO Services in the Philippines
Brand: Select VoiceCom

Let us handle the details so your clients can enjoy unforgettable adventures. With our travel and tourism outsourcing solutions, they can relax, unwind, and make the most of their trips.

Our specialized BPO services help global travel businesses l scale, adapt, and thrive, especially during peak seasons.

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Outsourcing in the hospitality industry is more than a cost-saving measure—it’s a growth strategy. Outsourcing customer care and other services helps companies improve operational efficiency, ensure timely delivery of services, and achieve high customer satisfaction ratings and retention.

In today’s competitive market, travelers expect personalization, speed, and convenience. Our hospitality outsourcing solutions help your brand stand out through elevated customer interactions and streamlined operations.

Why Travel Outsourcing Matters More Than Ever

With the growing demand for personalization, speed, and convenience, travel outsourcing has become an essential strategy for brands aiming to elevate customer interaction and optimize support.

Discount-driven markets require smarter strategies, and travel process outsourcing can help:

Reduce overhead costs without compromising service
Strengthen multi-channel marketing and customer communication
Build lasting customer loyalty through exceptional support

Select VoiceCom is a leader in outsourcing in the hospitality industry, combining specialized expertise with local knowledge and global service standards. Our outsourcing partners appreciate our flexibility across time zones, which enables 24/7 availability for travelers worldwide.

Our Specialized Outsourcing Travel BPO Services

Our highly skilled, college-educated call center agents provide personalized, reliable assistance across service needs for your travel and hospitality business, including:

Booking flights, rooms, tours, concert tickets, and many other travel reservations
24/7 customer support via phone, chat, or video
Handling cancellations, itinerary changes (even those that are last minute), and travel emergencies
VIP-level customer care to travelers during, before, and after their trip
Customer billing and payment processing
Data management and CRM updates
Upselling and cross-selling based on previous bookings
Digital marketing support for tour promotions and destination highlights

Whether you're a boutique agency or a large-scale tour operator, our travel process outsourcing solutions are designed to grow with your business. From short-term campaigns to long-term support, we have the resources and reliability to match your goals.

Outsourced Travel, Tourism, and Hospitality Support Services

According to the World Travel and Tourism Council (WTTC), as of 2024, the global travel and tourism sector supports approximately 348 million jobs worldwide. The tourism sector accounted for 9.1% of the global economy in 2023, representing a solid rebound from the impact that the Covid-19 pandemic had on the industry. Many jobs exist within travel-focused businesses and within the BPO call centers they partner with to augment their teams.

The travel and hospitality industry is under immense pressure to provide excellent customer service while containing costs. Outsourcing travel services to a world-class third-party agency like Select VoiceCom provides a cost-effective means of serving a high volume of customers without overburdening internal staff.

Let’s explore some of the work the travel industry outsources to third-party service providers like Select VoiceCom.

Hotel Reservations

Hotels and online travel agencies (OTAs) often outsource reservation requests to contact centers. Most airlines and third-party travel companies also partner with hotel booking sites to allow customers to reserve their flights and make hotel reservations in a single call or online visit. At Select VoiceCom, our friendly agents can assist customers with hotel and flight reservations, cancellations, modifications, rewards questions, and more. We service the entire hospitality industry, including the homestay and vacation rental sector.

Itinerary Modifications

Our call center agents will reschedule a traveler’s flight to the next available date, make seating changes, or edit information for special-needs passengers. Modifications may include transportation arrangements from the airport to the hotel and car rental arrangements.

Outsourcing Travel Management

Some travel agencies prefer to use their in-house staff and resources to focus on serving preferred or repeat customers, such as VIP ticket-buyers and loyalty program members. These travel businesses save on costs by outsourcing customer support for all other customers. Outsourcing travel management has become an increasingly commonplace strategy for improving customer retention and conversion while reducing expenses.

Prompt 24/7 Travel Customer Support Outsourcing

Outsourcing travel agency services provides many advantages, including around-the-clock consolidated customer support. We can answer customer inquiries in real-time via multiple channels, including phone, web chat, SMS, and email. Select VoiceCom answers customer questions professionally and with courtesy. We provide accurate and timely support by accessing a customer’s complete itinerary. As part of our security standards, we have a strict verification process in place to prevent fraudulent calls. Regardless of time zone, travelers can rely on us for prompt and accurate responses.

Cost efficiency is the top reason travel businesses outsource, saving significantly on recruitment, training, payroll, and benefits. But the advantages go beyond finances:

Meet evolving traveler expectations – Adapt quickly to changing preferences and trends.
Personalized service at scale – Recommend add-ons and upgrades based on booking history.
Consistent quality year-round – Handle peak seasons without restructuring your internal team.

With our tourism outsourcing expertise, we act as a seamless extension of your in-house team, delivering both tech-enabled efficiency and human-centered care.

Another pertinent factor is personalization. Think of the retail giant Amazon, which makes recommendations based on customer search and purchase history. More travel agencies are following a similar business model. Select VoiceCom can do the same and suggest add-on packages or other upsells based on previous customer bookings. This approach has become a proven strategy; one survey revealed that 60% of customers found personalized offers to be “very important to winning their business.”

We act as an extension of your house teams, ensuring seamless service from front-end inquiries to back-office support. Our outsourced travel management approach includes both tech-enabled systems and human-centered interactions.

Hospitality outsourcing also helps maintain consistent quality services during fluctuations in demand—like holidays or peak travel seasons—without the need for constant internal restructuring.

Invest in Outsourcing Today

Select VoiceCom is a PCI DSS-Certificed call center proudly serving the travel and hospitality industries. From airline bookings to hotel reservations, car rentals, and entertainment packages, we manage it all with precision and care.

Our team has decades of experience in travel process outsourcing, serving clients in the USA, Canada, UK, and Australia. We ensure brand consistency across all channels so your customers always receive the same high-quality service.

You can outsource travel management services to us with confidence—knowing we deliver excellent customer service and measurable results.

Invest in outsourcing today. Contact Select VoiceCom to discover how our outsourcing travel BPO services in the Philippines can help your business thrive.