Insurance Agency Outsourcing
- Industry Experience
- Insurance
Insurance Agency Outsourcing
Your insurance agency can free up money, resources, and time by outsourcing noncore duties to the exceptionally skilled team of trained agents at Select VoiceCom in the Philippines.
Hiring and training an expensive in-house team is cost-prohibitive for many businesses in the highly competitive insurance sector. Insurance companies increasingly turn to strategic BPO outsourcing partners to stay competitive, keep overhead reasonable, and allow their internal staff to focus on the core components of running and growing the business.
Some of the most popular insurance company outsourcing services offered by Select VoiceCom are:
- Claims Processing
- Customer Service
- Billing
- Forms Processing
- Appointment Setting
- Data Management
- Policy Verification and Validation
- Policy Changes Notifications
- Complaint Management
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Why Do Insurance Companies Outsource?
There are many reasons why insurance companies and agencies choose to outsource various functions of their company. Here are just a few:
Reducing Staff Cost. Saving money is one of the primary reasons insurance companies outsource their claims and customer care services to companies outside the USA. The cost of hiring quality, trained, and college-educated staff in the Philippines is much more affordable than hiring and training local talent.
Alleviating Work Pressure. Are your employees wearing too many hats? If your staff is assigned the daily tasks of claims processing or customer care, they likely don’t have the time to focus on the strategic part of their job. Hiring an external staff to take over tedious tasks such as claims processing will free up time and headspace for your team to do what they do best.
Ability to Quickly Scale Up. Events like natural disasters and acts of terrorism can cause a drastic spike in claims. Suppose your exclusive support team is internal staff. In that case, your members can quickly become overwhelmed, and claims can drag on for months or even years, creating discontent among policyholders and giving your company a bad name. Partnering with a strategic BPO provider provides access to a large team of trained individuals to help you and your customers get back on track.
Examples of Insurance Agencies We Serve Are:
- Life Insurance Services
- Car Insurance Policies
- Property and Casualty Insurance Services
- Health Insurance
- Annuity Insurance Services
- Fire and Flood Insurance
- Liability Insurance
Choosing an Outsourcing Partner
When outsourcing functions that can dramatically impact customer satisfaction and legal compliance, choosing a team you can trust to provide superb knowledge, experience, and service is essential. At Select VoiceCom Call Center, we appreciate the trust our clients place in us and always deliver exceptional work from thoroughly trained staff—your success is our success.
Why Select VoiceCom is different from other companies:
- We operate in the Philippines, the #1 location for call centers and other outsourcing needs.
- Every staff member is trained in their area of expertise and is college-educated.
- Our security standards are the highest designation you can attain. Third parties audit us annually to maintain our certification status and implement new procedures as required.
- We constantly upgrade our technology and best practices to reflect industry advances.
- We believe that investing in our teams is investing in our clients. We aim to have healthy, happy, and satisfied employees who constantly receive new training and knowledge.
Get a Free Quote
Not sure how your company can benefit from insurance agency outsourcing?
Call us today to learn more! As part of our no-obligation, complimentary estimate, we will listen to your program objectives, suggest specific solutions, and show you how we can help your company save time and money while reducing stress.
