Your Success is Our Mission | Select VoiceCom

Our People

In the contact center world, our people are our product. We have fantastic people to offer throughout our company.
We pay our people well, invest in development through training and ongoing education, and provide strong incentives to stay with us, including career pathing, which contribute to the low annual turnover we offer as a company. Some details on our personnel include:

Agent Profile – Our agents are a pleasure for our client’s customers to work with. They are college-educated, experienced, mature professionals with diverse skills.

Management Profile – Our lower-to-middle management staff is promoted from within and offers 10+ years of experience on average.

Executive Oversight – We are privately owned and nimble, and our active and engaged C-Suite and VP Suite offer 100+ years of experience overseeing our efforts.

svc_mark

Mark Shapiro

CEO

With over 15 years of experience, Mark leads SVC in strategic decision-making, driving company growth and innovation.

svc_trevor

Trevor Michael

President

Trevor is responsible for developing business strategies and overseeing their successful implementation, ensuring value delivery to our clients.

svc_jermaine

Jermaine Arco

COO

Jermaine manages operational strategies, IT infrastructure, and ensures compliance with regulatory standards.

svc_christy

Christy Ingalls

Director of Client Support

Christy oversees client onboarding, campaign launches, and continuous improvement processes, optimizing outcomes for our clients.

svc_jeff

Jeff Velodota

Vice President of Sales

Jeff brings over 30 years of experience, offering strategic insights into BPO solutions and designing cost-effective programs.

svc_elsie

Elsie Avergonzado

HR Head

svc_diane

Dianne Carpio

Recruitment Head

svc_romel

Romel Tabigue

IT Head

svc_resela

Rasela Ramos

Corporate Controller

svc_archel

Archel Tapangan

Finance & Accounting Head

svc_paula

Paula Isaiah Panganiban-Castillo

Digital Marketing & Communications Head

svc_ann (1)

Ann Espina

Brand & Communications Supervisor

svc_dion

Dion Conejos

Operations Head

generic1

Jeron Jaluag

Campaign Solutions Head

svc_ronald

Ronald Camino

Facilities & Safety Head