The healthcare industry faces the growing challenge of having more patients and fewer medical professionals to care for them. Aside from that, they struggled with limited resources and rising operational costs, which continue to weigh on many home health organizations in the US and other parts of the world. These pressing issues make it difficult for facilities to deliver quality care.
Select VoiceCom partnered with a home health agency based in Northern California, scaling their operations to meet the growing patient demands during the COVID-19 public health emergency. By leveraging outsourced customer service in the Philippines through SVC, the client was able to streamline processes and reduce overhead while ensuring patient needs were met on time.
This outsourcing partnership highlights the efficiency of outsourcing in the Philippines, where skilled professionals can provide reliable back-office and support services that help organizations thrive even under pressure.
With SVC's expertise in customer service outsourcing in the Philippines, the agency expedited its billing and collections process, improved profit margins, raised staff morale, and delivered better patient care.
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Download our case study to learn how SVC helped a California-based home health agency overcome its operations and workforce challenges during the COVID-19 pandemic. If you want to experience the same growth and success in your healthcare facility, please don’t hesitate to contact us. We look forward to being your outsourcing partner!