If you want to start a career in customer service or move from one call center to another, you need a well-written cover letter. Creating a unique cover letter for each employer is crucial for landing an interview. Follow these tips to craft a call center cover letter that gets results.
Organize Your Letter Carefully
Your cover letter should have an introduction, several paragraphs detailing your skills and experience, and a strong closing paragraph. Organize your information logically, either starting with your most recent achievements and working backward or beginning with past achievements and ending with your recent job.
Personalize Each Greeting
If you don’t know the hiring manager’s name at a particular company, don’t start your letter with “To whom it may concern.” Instead, take time to research the company and find the name of the person to whom you should address your letter. This shows initiative and increases your chances of getting an interview.
Focus on Specific Achievements
The goal of a cover letter is to make the hiring manager interested in you. Avoid using a generic cover letter. Instead, highlight your achievements in the call center industry. For example, mention if you reduced your average handling time by 40 percent.
Avoid Summarizing Your Resume
When you apply for a call center job, you must distinguish yourself from the hundreds of other applicants applying for the same position. Instead of rehashing the content of your resume, your cover letter should contain extra information to help the hiring manager learn more about you. Talk about your achievements or any special training you have had in the industry.
Share Performance Metrics
Sharing performance metrics with potential employers is a great way to make them aware of your value as an employee. The first paragraph of your cover letter should tell the hiring manager how many calls you typically handle, your average call handling time, and metrics related to call abandonment.
Use the STAR Method
Use the STAR method to make your cover letter more interesting to employers. STAR stands for situation, task, action, and result. If you want to explain how you handled a problem, you can describe the situation, outline the task you had to complete, summarize your actions, and provide details about the result. This gives employers insight into your problem-solving abilities.
Include Relevant Keywords
Some companies have turned to automated screening tools to narrow their applicant pools. If your cover letter doesn’t contain the right keywords, there’s a chance the hiring manager won’t see it. Use keywords related to the customer service industry, such as “call center agent,” “CRM,” “customer service,” “call center,” and “outbound calls.”
Address the Job Requirements
Your cover letter must be very specific to improve your chances of landing a job. As you write your letter, address each of the requirements listed in the job posting. If the advertisement says you need at least three years of experience, let the hiring manager know you’ve been working as a call center agent for more than three years.
Use a Strong Closing Paragraph
The closing paragraph of your cover letter should make a good impression on the hiring manager. Summarize the contents of your letter, thank the hiring manager for their attention, and request a follow-up call or on-site/virtual interview.
Include Current Contact Information
If you do a good job writing your cover letter, the hiring manager will need some way to contact you to schedule an interview. Make sure you include a current email address and telephone/mobile number somewhere in your cover letter. Many people include this information at the top of the page, but you can also include it in your closing paragraph.
Proofread Carefully
Accuracy is a very important part of a call center agent’s job. Grammar mistakes or typos in your cover letter reflect poorly on your attention to detail and ability to create accurate documents. Before sending it to a potential employer, be sure to proofread it carefully and ask a friend to check for any missed errors.
Land Your Dream Call Center Job
Your cover letter is usually the first thing a hiring manager sees when you apply for a job. Taking the time to write an excellent letter helps improve your chances of getting an interview and landing the call center job of your dreams. If you need help crafting the perfect cover letter, contact us to discuss your concerns.
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