Filipinos are very family-oriented. Many employees at Philippine call centers seek this work to support their families. Typically, Philippine BPO applicants come from diverse industries such as sales, administration, hospitality, local businesses, or medical fields. Many are also recent college graduates. The number one reason they seek call center employment is the higher salary compared to most other industries.
In most Philippine call center companies, an employee’s salary depends on their years of service. Recent graduates or those who left college should not expect a high salary initially. Pay rates are based on performance and experience. Age and academic grades are not important as long as you perform well.
Call Center Job Comfort and Benefits
If job seekers want to land employment in sales, they are expected to roam around the city or even country to look for potential clients. In contrast, call center agents sit comfortably in a chair with readily available leads to conduct sales. Besides good pay, many people choose call center jobs for the benefits. Many call center companies offer insurance that covers immediate family members. This is especially appealing for those with aging parents to support.
Call center companies also provide their employees with a Rice Allowance, either in cash or as a bag of rice—a staple in the Filipino diet. This benefit motivates agents to be punctual and perform well, as they can earn extra.
Filipino call center agents are very hardworking and are willing to adapt to any situation because of the monetary rewards that can help them support their families.
Work-Life Balance for Parents
Working in a call center is also ideal for people who have children. Since a call center shift ends at around 4:00 AM to 7:00 AM, parents still have the chance to send their kids off to school, sleep while they’re away, and spend time with their family before starting their next shift at 10:00 PM. This schedule allows for a balanced family life, making call centers an attractive option for many parents.
Submit a comment