Filipinos are very family-oriented. Many employees at Philippine call centers seek this work to support their families. Typically, Philippine BPO applicants come from diverse industries such as sales, administration, hospitality, local businesses, or medical fields. Many are also recent college graduates. The number one reason they seek call center employment is the higher salary compared to most other industries.
In most Philippine call center companies, an employee’s salary depends on their years of service. Recent graduates or those who left college should not expect a high salary initially. Pay rates are based on performance and experience. Age and academic grades are not important as long as you perform well.
Call Center Job Comfort and Benefits
If job seekers want to land employment in sales, they are expected to roam around the city or even country to look for potential clients. In contrast, working in a call center in the Philippines offers a more structured environment where agents stay in comfortable offices with all the tools and leads they need to perform well.
Beyond competitive salaries, the benefits of a call center agent in the Philippines are a major attraction. Many call center companies offer insurance that covers immediate family members. This is especially appealing for those with aging parents to support.
Call center companies also provide their employees with a Rice Allowance, either in cash or as a bag of rice—a staple in the Filipino diet. This benefit motivates agents to be punctual and perform well, as they can earn extra.
Filipino call center agents are widely recognized for their adaptability, strong work ethic, and customer-oriented approach, qualities that define the world-class call center culture in the Philippines.
Work-Life Balance for Parents
Working in a call center is also ideal for people who have children. Since a call center shift ends at around 4:00 AM to 7:00 AM, parents still have the chance to send their kids off to school, sleep while they’re away, and spend time with their family before starting their next shift at 10:00 PM. This schedule allows for a balanced family life, making call centers an attractive option for many parents.
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