Select VoiceCom (SVC) employs a comprehensive onboarding process to ensure that new team members are well-prepared and equipped to deliver exceptional service. This process includes several key stages:
Recruitment:
We carefully select suitable candidates to join our team.
Comprehensive Training:
A 2-week program focused on product knowledge and customer service skills.
Post-Training:
A "nesting" phase with monitored live interactions to ensure agents are ready to perform independently.
Continuous Training
Ongoing sessions to support the development of both new and existing staff members.
Team Structure
Key Roles and Responsibilities
To maintain a high standard of service, SVC has established a well-defined team structure with specialized roles:
Campaign Manager
Leads the strategy and execution of campaigns, ensuring alignment with client objectives.
Trainer
Provides essential training to new recruits and existing staff, enhancing their skills and knowledge.
Quality Manager
Ensures quality standards are maintained across all services, ensuring consistent excellence.
Team Leader
Manages and supports a group of agents, fostering effective team performance.
Subject Matter Experts (SMEs)
Offer specialized knowledge in specific areas, supporting the team's expertise.
Agents
The frontline representatives responsible for customer interactions and delivering top-notch service.
Contact Information
Get in Touch with SVC
For more information about our onboarding process or to discuss how we can support your business needs, please reach out to us using the contact form below.
