Round-the-Clock Customer Services for a Global Market

In today’s global economy, the standard 9-to-5 workday is a thing of the past. Customers can make purchases and seek support anytime, day or night. With this constant accessibility comes an expectation: customer service must be available 24/7. When customers can’t get answers immediately, they often turn to competitors, resulting in lost sales and damaged reputations. Not every business can afford to build and staff an in-house call center for after-hours support. That’s where Select VoiceCom comes in. Located in Cebu City, Philippines, our call center is led by seasoned business executives with expertise in customer service, IT, law, finance, sales, and marketing. We leverage this diverse experience to offer top-tier after-hours support tailored to your needs.

At Select VoiceCom, we prioritize quality over quantity. Unlike many call centers where high call volumes compromise service, our dedicated professionals are committed to delivering exceptional customer care. We take pride in creating loyal customers and generating positive word-of-mouth for your brand. With our team working tirelessly around the clock, you can rest assured that your customer support is in good hands. Our comprehensive team includes skilled agents, IT specialists, a Training Manager, QA analysts, and team leaders. Additionally, you will have direct access to your Account Manager via phone, email, or chat.

The Importance of 24-Hour Customer Service

Ask any successful entrepreneur about the key to their company’s success, and you often hear, “excellent customer service.” In today’s fast-paced world, quality customer service must include 24-hour availability. Customers who can’t reach a support agent when needed are more likely to take their business elsewhere.

Our after-hours customer service combines highly trained professionals with cutting-edge technology to deliver superior results. Our telecom infrastructure includes advanced IVR systems, hybrid VOIP, 50 Mbps internet bandwidth, a customized Vici Dial/OS Dial platform, a fully-featured Automatic Call Distributor with skills-based routing, and secure Microsoft-based servers with firewall protection and backup capabilities.

At Select VoiceCom, customer support goes beyond merely “getting the job done.” We maintain a robust quality assurance program to ensure the highest service standards. Our dedicated Quality Assurance team monitors and records calls, regularly evaluate team member performance, and conducts ongoing training sessions to maintain professionalism and excellence.

Why Outsource After-Hours Customer Service to the Philippines?

Building an in-house customer service team is costly and complex, especially when staffing for late nights, weekends, and holidays. Effectively predicting call volumes and adjusting staffing levels can be challenging and expensive. Outsourcing to a flexible, overseas team like Select VoiceCom solves these issues by providing scalable support without the headaches of hiring, training, or downsizing.

The Philippines is known as the “Call Center Capital of the World,” with over 400,000 skilled professionals handling calls for European and American companies. While cost savings are a significant advantage of outsourcing, companies quickly discover that the Philippines offers much more. Our workforce is known for its attentive hospitality, compassionate customer care, strong work ethic, and impeccable English skills—qualities that drive customer retention, boost sales, and enhance overall process efficiency.