Overflow Call Handling Services

Boost Customer Satisfaction and Revenue With Overflow Services

Is your business missing out on revenue opportunities due to subpar customer support? Call overflow services might be the key to maintaining uninterrupted customer service at an affordable price. Few things are more frustrating for customers than long hold times, leading to abandoned calls, lost sales, dissatisfied customers, and negative reviews. No business wants to leave a poor impression, but handling higher call volumes can be costly and challenging. Fortunately, there’s a solution.

What Is Call Overflow?

When your in-house team reaches its capacity to handle incoming calls, call overflow services step in to manage the excess. Based in Cebu City, Philippines, Select VoiceCom is strategically located in one of the world’s top BPO hubs. With over 1,000 college-educated, highly trained, and English-speaking call center representatives, we are fully equipped to handle your overflow needs across all contact channels.

At Select VoiceCom, we provide each client with a dedicated team of call center agents who seamlessly integrate with your existing operations. Our agents receive the same training and use the same scripts as your in-house staff, ensuring consistency in service quality. You control when to activate overflow support, whether during peak call times, nights, weekends, holidays, or via automatic routing when your lines are busy.

The Benefits of Overflow Call Handling Services

Outsourcing excess call volume to our overflow team allows your internal staff to focus on delivering quality interactions without feeling overwhelmed. Our versatile agents can handle customer enquiries, process orders, provide technical support, book appointments, and more

• Reduce Wait Times: Decrease the average speed of answer, improving customer satisfaction.
• Extend Service Hours: Provide support during evenings, weekends, or holidays when your business is closed.
• Avoid Long Hold Times: Ensure customers aren’t stuck on hold during peak hours, reducing abandoned calls.
• Improve Call Resolution: Allow more time for troubleshooting, upselling, and enhancing customer interactions.

Ensure Business Continuity With Overflow Support

Unexpected events like natural events, power outages, or staffing shortages can disrupt your call center operations. With Select VoiceCom’s overflow services, you can eliminate these concerns. Our services ensure you never miss a customer inquiry, even in the face of unforeseen circumstances. Outsourcing call overflow is a cost-effective way to maintain business continuity while offering your in-house staff the benefit of regular schedules. With our support, you gain the flexibility and power of a 24/7 workforce, 365 days a year.