Modern customers abandon their carts, pause onboarding, or drop out during the proposal process without explanation. This silent exit poses a serious threat to business growth, reducing revenue and concealing the reasons behind customer departures.
Customer ghosting is a common phenomenon today. It occurs when buyers disengage without offering any feedback or warning. The good news is that ghosting doesn't have to be permanent. Businesses can prevent this loss by understanding why customers go silent and implementing effective retention strategies.
Outsourcing can significantly aid in this recovery process. An experienced BPO provider can help brands with:
- Continuous multichannel engagement
- Quick responses and follow-ups
- Data-driven insights to spot early signs of disengagement
- Empathy-trained teams to rebuild trust
This preview is part of our white paper, "Click, Buy, Disappear: Understanding and Winning Back Silent Customers."
Download the full report to learn how successful organizations implement proven strategies that bring customers back.
If you're ready to reduce ghosting and boost customer loyalty, schedule a meeting with Jeff Velodota, VP of Business Development, to discuss customized outsourced customer support solutions in the Philippines.