Recruiting & Staffing
- Why Select VoiceCom
- Processes
- Recruiting & Staffing
Exceptional Agent BPO Recruitment and Staffing at Select VoiceCom
In the highly competitive Call Center BPO (business process outsourcing) world, the quality of your customer interactions directly influences client satisfaction and business success. At Select VoiceCom, we understand that excellent service begins with exceptional people. Our understanding of the critical nature of offering high-quality personnel is why we have developed a rigorous recruitment and staffing process to attract and retain top talent, ensuring our clients receive the best possible support from highly qualified and dedicated agents.
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Comprehensive Screening and Selection Process
Our commitment to excellence starts with a comprehensive screening and selection process that ensures we hire only the most capable candidates. Every resume we receive undergoes a thorough review, with our HR team meticulously checking all prior work and educational references. This initial step is crucial for verifying the authenticity of the candidate's background and ensuring that they meet our high standards.
Candidates who pass the resume review then face a series of rigorous assessments. All prospective agents must pass the Berlitz Language Test for English, which evaluates both oral and written communication skills. This test ensures that our agents can communicate effectively with clients and customers, maintaining the high level of professionalism that Select VoiceCom is known for.
In addition to language proficiency, candidates must demonstrate their cognitive and emotional intelligence by scoring above average on our EQ (Emotional Intelligence) and IQ (Intelligence Quotient) tests. These assessments help us identify individuals who possess strong problem-solving abilities, emotional resilience, and interpersonal skills necessary for handling the dynamic environment of a contact center.
Strict Qualifications and Compliance
At Select VoiceCom, we have established strict qualifications to ensure that our agents are well-prepared to meet the demands of their roles. All successful candidates must have at least one year of college-level education, providing them with foundational knowledge and critical thinking skills.
Additionally, candidates must have prior contact center experience relevant to the position they are applying for. This experience ensures they bring a practical understanding of the industry and job, and with our training, they can contribute effectively from day one.
To further guarantee the integrity and reliability of our staff, we require all successful candidates to obtain clearance from the National Bureau of Investigation (NBI) in the Philippines. This step ensures that our agents have no legal impediments to employment and meet our ethical standards. Additionally, candidates must complete a medical screening test to confirm they are physically fit to handle the job demands.
Our recruitment procedures fully comply with all legal and ethical standards, reflecting our commitment to maintaining a safe and ethical workplace. We believe that by adhering to these rigorous standards, we can offer our clients a skilled but also trustworthy and reliable workforce.
Advanced Interview Techniques and Client Involvement
For candidates who pass the initial screening, we conduct a second round of interviews involving advanced assessment techniques. We record candidates in role-play scenarios that simulate fundamental customer interactions.
These role-play exercises are essential to our evaluation process, allowing us to assess how candidates handle various situations, from routine inquiries to complex problem-solving tasks.
We provide partner clients with these recordings to review, as desired, to ensure they have complete confidence in the agents assigned to their programs. This transparency allows clients to hear and see firsthand the capabilities of the agents representing their brand.
Sometimes, clients request live interviews with the candidates to assess their suitability for their program and role. This level of client involvement ensures that the agents we staff are not only a good fit for Select VoiceCom but also meet our client’s specific needs and expectations.
Proven Results and High Acceptance Rates
Our stringent recruitment and staffing process is intended to be selective, ensuring that only the best candidates make it through. Our HR department disqualifies approximately 50% of candidates after reviewing resumes for lacking qualifications. Of the remaining candidates, only about 25% successfully pass our comprehensive recruitment process.
This selectivity is a testament to the high standards we maintain. However, our acceptance rate is exceptionally high for those who receive an offer, with approximately 90% of candidates accepting the position. This high acceptance rate reflects the strong reputation of Select VoiceCom as an employer of choice and the competitive pay, benefits, and professional opportunities we offer.
Why Choose Select VoiceCom for Your BPO Recruitment and Staffing Needs?
When you partner with Select VoiceCom, you choose a team committed to excellence at every stage of the process. From our rigorous recruitment standards to transparent client involvement, we ensure that every agent we staff is fully equipped to deliver outstanding service and contribute to your business's success. Our focus on quality, compliance, and client satisfaction sets us apart as a leading BPO call center.
Get Started With Select VoiceCom Today!
Contact us today for a free assessment and proposal and to learn more about how our recruitment and staffing services can provide you with the top talent you need to achieve your operational goals.
