Value Pillars
Our People
In the contact centre world, our people are our product. One of the most compelling reasons to select Select VoiceCom as your partner is our people.
We pay our people well, invest in development through training and ongoing education, and provide strong incentives to stay with us, including career-pathing, that contribute to the low annual turnover we offer as a company.
Select VoiceCom's representatives are educated, professional, and experienced. A few details:
- The average age of a Select VoiceCom representative is 30 years.
- Our representatives have an average of 4 years of experience in the industry.
- 100% of our staff are college-educated, most of them graduates.
- Our annual turnover is among the industry's best, averaging only 25%.
Management Profile - Our lower-to-middle management staff is promoted from within and offers 10+ years of experience on average.
Executive Oversight - We are privately owned and nimble, and our active and engaged C-Suite and VP Suite offer 100+ years of experience overseeing our efforts.
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Results
At Select VoiceCom, we recognize that our clients prioritise results above all else. Entrusted with critical responsibilities, from customer interactions to back-office support, we focus on achieving and exceeding the operational goals set by our clients.
Our partner clients continuously evaluate our efforts against critical metrics such as production goals, staffing efficiency, costs, interaction quality, responsiveness to client needs, legal compliance, and overall account management. Our commitment to achieving KPIs ensures our clients see healthy ROIs for employing our services, no matter the programme.
At the core of Select VoiceCom is a culture of excellence. Every team member, from our CEO to our agents, is committed to achieving outstanding results. This collective dedication drives our success and ensures we consistently meet and surpass our client’s expectations. We view excellence as an ongoing journey, continuously improving through advanced training, adopting the latest technology, and refining our processes.
Our success stems from a strategic approach that includes data-driven decision-making, customizable solutions tailored to client needs, and proactive account management. These practices allow us to deliver high-quality interactions and maintain consistent results, adapting swiftly to challenges. In business since 2008, our ability to provide excellent results has been central to our growth, and this is why we offer references who will speak to their experiences working with us for over a decade.
When you choose Select VoiceCom, you choose a partner proven to deliver exceptional results. We back our promises with a track record of success across various industries, helping businesses increase sales, improve customer retention, and streamline operations. Let us help your business achieve its goals and elevate your customer service to new heights.
Our Location
Select VoiceCom’s large contact centre is in the Cebu IT Park, the most desirable technology park in the Philippines.
Some of the benefits of operating where we do include:
Savings for Clients – Our staff regularly costs less than half of what domestic staff costs.
Business Continuity/Disaster Recovery – Contact centres must remain operational no matter the challenges faced. The infrastructure of our technology park, combined with our additional measures, ensures client’s programmes are always supported. The proof is in our 99.99% uptime over the last five years.
The Company We Keep – Some of the world’s most successful brands are our neighbors. Microsoft, IBM, Amazon, eBay, Chase, and others are IT Park anchors. This fact is critical because these brands require the best infrastructure anywhere, and most of our staff received world-class support training from these companies before joining SVC.
Scalability – We have always successfully staffed our client’s programmes; great people are plentiful here.
Savings Opportunities
Select VoiceCom exclusively provides support from the Philippines. Partnering with us is not only a sound strategic business decision; it offers the opportunity to reduce operating costs significantly while delivering high-quality service to your customers. The cost of living in the Philippines is substantially lower than in Western countries, resulting in favorable labor costs.
By outsourcing to Select VoiceCom, you can save up to 70% for the same services staffed in the US, UK, or Australia. These savings come without compromising service quality since the Philippines boasts a large, educated, and English-proficient workforce that is well-versed in delivering exceptional customer experiences and generating business. Additionally, we offer scalable BPO services, enabling you to adjust staffing levels based on demand without the overhead costs associated with recruitment, training, and employee benefits, which are significant considerations.
At Select VoiceCom, the technology we apply to our programmes allows us to deliver services efficiently, including AI tools. Our approach includes using the latest technology and tools that enable our partner clients to realise savings beyond labor. Many internally staffed companies do not have the resources to make the technology investments required to fulfill their service wish list the way we can.
Custom Solutions
At Select VoiceCom, we understand that no two businesses are alike. We specialize in creating custom call centre solutions that align perfectly with your unique operational goals and service standards. Whether you are looking for a partner to handle high-volume customer inquiries, manage complex technical support, or offer specialised back-office services, our team has the expertise and flexibility to create a solution that fits your needs.
By choosing Select VoiceCom, you hire more than just a service provider—you gain a strategic partner dedicated to enhancing your programme and strategy. We take the time to thoroughly understand your business processes and customer expectations, allowing us to craft a customised service model that reflects your brand values and operational priorities. This personalized approach ensures customer interactions are handled with the care and precision they deserve, increasing customer satisfaction and loyalty.
Unlike many call centres, we do not operate in a “vanilla box” asking you to conform to our business policies. Instead, we set out to understand how to serve as a valued partner, following your lead on service delivery, technology, and more. Select VoiceCom will customise most components of your programme, including systems, training, service model, staff skills and qualifications, billing, reporting, and recording parameters.
Moreover, our cost-effective location in the Philippines allows us to offer these tailored services at competitive rates without compromising quality.
Get Started With Select VoiceCom Today!
Stop wasting valuable resources on tedious tasks. Let Select VoiceCom handle the complexities while you focus on growing your business.
Contact us today to discuss your unique needs and get a free quote on our reliable, cost-effective outsourcing services.
