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A fast-growing US-based legal services firm specializing in Social Security Disability and Supplemental Security Income faced persistent hiring and retention challenges, putting long-term client relationships at stake.

To address these issues, the firm partnered with Select VoiceCom (SVC) to establish a scalable offshore support team. SVC then designed a comprehensive staffing solution, from recruitment and onboarding to training and management.

As a result, the client grew their staff capacity by 140% over two years, maintained excellent attendance, and reduced the attrition rate. Their Google rating also improved to 4.7 stars, reflecting increased client satisfaction and service consistency.

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Download our case study to learn how SVC helped this legal services firm overcome workforce challenges and deliver better client outcomes. Ready to scale with confidence? Contact us today and let Select VoiceCom be your outsourcing partner in success.

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