A fast-growing US-based legal services firm specializing in Social Security Disability and Supplemental Security Income faced persistent hiring and retention challenges, putting long-term client relationships at stake.
To address these issues, the firm partnered with Select VoiceCom (SVC) to establish a scalable offshore support team. SVC then designed a comprehensive staffing solution, from recruitment and onboarding to training and management.
As a result, the client grew their staff capacity by 140% over two years, maintained excellent attendance, and reduced the attrition rate. Their Google rating also improved to 4.7 stars, reflecting increased client satisfaction and service consistency.
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