The Customer Satisfaction (CSAT) score is a crucial performance metric used to measure how happy or satisfied your customers are with the products, services, or support you’ve provided them. Maintaining a high CSAT score can be challenging for the media and communications industry as content consumption patterns change and customer preferences, habits, and needs continually evolve. A media outlet in New York faced the same challenge.
Select VoiceCom partnered with a New York-based media company, significantly improving its customer satisfaction from 70% to 90%. In 2020, SVC began an outsourcing partnership with the client to help enhance their customer service and technical support operations. We set up an omnichannel support team and implemented proven business process outsourcing strategies, which dramatically transformed their CSAT score and retention rate.
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Discover how we helped the New York-based media outlet achieve substantial growth and success. Simply click the button below to download our case study and read their whole success story. If you are interested in our outsourcing services, feel free to contact us. We look forward to serving you and your business!