Employee Recognition in BPO

In Philippine BPO, one-on-one assessments with the agents recommend a two-way forum, which can set attainable goals to be reviewed, keep feedback on the performance, and listen to all the staff’s problems. This is very beneficial on the part of both employers and employees.

For employers, they will know their staff better and if they need more training programs or stronger management skills. On the agents’ part, they will know their weaknesses and strengths in their performance. During the appraisal, these targets could be reviewed and adjusted to more realistic levels. After achieving the objectives, it is only fair to make your employees do their best effort to realize them.

Usually, if you work in the same call center for a year, you will always encounter this performance appraisal, and from this follows employee recognition. But employees must also consider that recognition doesn’t lead to an immediate promotion or additional financial compensation earnings, and these should not be expected.

The main purpose of this is to motivate the group positively and give them a reason to go, push harder, and realize a wider aspect of the company goal and their career path. This also gives them better opportunities to prove themselves worthy of the job that they have.

Rewarding exceptional performance also inspires colleagues to improve their contributions in the workplace. All of these boil down to make the point that the employees’ recognition is in fact an essential element in the company’s success.