Select VoiceCom is Great Place To Work®-Certified™!

It’s official! Select VoiceCom (SVC) is a Great Place To Work®!

After undergoing a research-backed, globally recognized assessment process, SVC has been certified to meet the people-first workplace benchmark.

“Clients consistently praise the dynamic efficiency with which our people approach work, and we believe that energy comes from having a company that’s exciting to work for,” says Trevor Michael, president of SVC. “It’s always been our mission to maintain a family atmosphere, so we have put employee development, skill enhancement, and career advancement at the forefront of our efforts towards success. Being certified as a Great Place To Work® tells us we are moving in the right direction.”

How SVC Became a Great Place To Work®

Great Place To Work® (GPTW) has been setting the definitive standard for a holistic employee experience since 1992. They are the global authority on workplace excellence, with over 100 million employees surveyed worldwide.

In partnership with GPTW, SVC conducted the Trust Index Survey™, an evidence-based tool for determining the internal health of an organisation based on the level of trust employees have in their company. The certification program runs on the Trust Model©, which comprises five dimensions:

• Credibility – Employees’ perceptions of management’s trustworthiness as shown in their openness, proficiency, and principle.

• Fairness – Employees’ assessment of the fairness of company policies.

• Respect – Employees’ perceptions of management’s level of care in their people’s professional and personal development.

• Camaraderie – Employees’ measurement of the sense of community fostered within the organisation.

• Pride – Employees’ measurement of their individual impact through their work.

On top of the survey, SVC also completed the Culture Brief™, a questionnaire that verifies whether an organisation meets GPTW’s criteria for a consistently positive work experience.

Thanks to our people, we have earned the special recognition of being a workplace that values the maximisation of human potential.

The Road Ahead

According to GPTW, a Great Place To Work® achieves more robust financial performance, lower turnover rates, and better customer satisfaction than their peers.

“We pride ourselves on putting our employees first, fostering a culture that values their growth, well-being, and happiness,” says Jackielyn Alo, marketing communications manager at SVC. “Being a Great Place To Work® validates our commitment to creating an exceptional employee experience, empowering us to attract and retain top talent, and building a thriving, #SeriouslyFun workforce.”

As we celebrate this milestone, we acknowledge our people’s trust in our organisation. We also believe that there is more work to be done. Beyond deluxe parties, benefits, and perks, we will continue to seek opportunities for resilience, efficiency, and innovation.

SVC is committed to being a top-notch choice for business process outsourcing in the Philippines. Our roadmap includes shaping an even better workplace through more creative, inclusive, and sustainable initiatives.

If you are looking for an outsourcing partner, look no further than SVC. Not only are we PCI-compliant, HIPAA-compliant, and SOC 2-certified, but we also prioritize an employee-centric, high-trust culture, which translates to an agile workforce that you can depend on.

Contact us today to find out more about our tailored outsourcing solutions!