For businesses in search of cost-effective customer service solutions, outsourcing your incoming inquiries to a call center based in the Philippines can be an outstanding option. Select VoiceCom specializes in providing organizations of all sizes with the tools they need to stay in constant contact with their clientele at a much lower cost, allowing you to get the absolute most from your investment in scaling your operations to meet consumer demands.
How Much Does Call Center Outsourcing Cost?
Many of our clients are surprised to discover just how economical our services can be. Our rates are linked directly to the level of specialization your incoming calls require, so you only pay for the solutions your specific business needs. Factors that determine the overall cost of our call center outsourcing include the number of agents you need, the technical knowledge required of each agent on our team, and the nature of the services we will provide.
Select VoiceCom focuses on delivering an upfront rate schedule that covers all related labor costs, equipment usage, and other expenses. Unlike many other companies in our space, our business structure allows us to eliminate any startup fees and other hidden costs. Interested executives should contact our customer support team for a no-obligation quote that addresses your exact needs.
Will My Customers Be Able to Tell the Difference?
Select VoiceCom does everything possible to ensure your clientele experiences a comparable quality of service to a domestic call center. We have selected the Philippines as a base of operations because schools and universities are taught in English with American pronunciation and word usage. Every customer service agent under our employ has been extensively screened for the best available verbal and written communication skills and minimal spoken accent.
In addition to having the best possible talent pool to select from within the third-largest English-speaking nation in the world, we also take great care to bring you the most suitable workforce for your needs. Not only do we have sample voices that our clients can listen to on our website prior to committing to our services, but we can also schedule a time for you to speak directly to some of our agents and individually interview them to determine their suitability.
How Does Call Center Outsourcing Work?
Select VoiceCom uses a state-of-the-art VoIP telephone system specifically designed to provide excellent call quality and high transmission rates (less than 200ms), so there is no discernible delay with the typical phone call. Our lines are open 24/7, and the experience is almost indistinguishable from conventional telephone lines. You can always arrange for a live demonstration before you commit to a contract with us.
As part of our focus on providing a seamless service virtually equivalent to a domestic call center, your agents can be assigned area codes and telephone caller IDs from any location you choose. This means your customers, clients, and prospects should not find any difference between our international call center and domestic customer service solutions, giving them a reliable option at a much lower cost to your business.
Select VoiceCom’s meticulous approach to call center outsourcing is designed as more than an economical alternative but a fully integrated extension of your staff. Talk to us today about what our services can offer your organization.
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