Philippine call centres provide customer service with a recognizable quality because of the Filipino workforce that upholds work ethics and values. With call centre agents demonstrating these attributes, customers are assured with unparalleled competence and expertise adapted from a moral culture code.
The Philippine culture is comprised of values that signifies a sense of communistic loyalty that it is better to help each other to attain a common goal. In the province, it is tradition to help a family move to another location by putting bamboo stills under the house and carrying it entirely to its new address. Filipinos believe in the power of cooperation to achieve goals, overcome challenges and finish tasks.
Contact centre companies are known for advocating team work as practiced by agents in different ways. Here are simple everyday scenarios that let the Filipino culture help them in their productivity.
Helping others
It is very common for Filipinos to treat friends like family and create a family environment in the office. When someone has other tasks of or is sick, it is guaranteed that the work left behind will be taken cared of by others.
The eagerness to help other people at the office is always a welcomed idea. Colleagues often ask each other about the status of their work without expecting anything in return. The helpful character of Filipinos is a sign that the company has good people in it.
Distribution of tasks
Calls, chat messages, email inquiries and every customer concern that comes in must be dealt with immediately by a customer service representative. If the situation calls for a mediation from another department or team leader, the right procedure of escalation should be followed. Assignments must be distributed equally and smoothly while making sure they are delivered on time.
Communication is key
It is very important for call centre outsourcing agents in the Philippines to have open communication towards each other. Companies organize team buildings several times a year to facilitate activities that promote friendship and trust. Office meetings are also composed of open forums for employees to let out their concerns.
Outsourcing companies can benefit from having happy, productive and value oriented employees.
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Select VoiceCom is an Australian and American owned and operated company providing services from its state-of-the-art call centre and business facility in Cebu City, Philippines.
For more information send us an email at info@selectvoicecom.com.au
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