As a customer service-oriented outbound call center, we offer the best of what we can offer not just to our clients on the other side of the phone but also to our hard-working agents.
We firmly believe that offering our employees amazing benefits, rewards, and bonus packages will allow their enthusiasm and zeal to extend beyond the four corners of our office and even impact our customers who call from across the globe.
If you’re in the process of putting together call center incentive ideas to motivate your team, then you’re in the right place. We will talk about four tried and tested incentive schemes that you can use to encourage your team to perform better.
1. Paid Time-Off
Perhaps one of the best call center incentives an agent could receive is paid breaks and leaves. According to a Pew Research Center survey, 43% of respondents quit their jobs due to insufficient paid time off benefits.
Compensated leaves come with many benefits for both employers and employees. Improved work ethic in the call center would perhaps be at the top of the list of direct consequences, as agents would be less likely to call in unexpectedly due to their time off flexibility.
The vacation leaves would also allow employees to improve their work-life balance. Giving agents the opportunity to relax would inspire them to return feeling refreshed and motivated to tackle your clients' calls.
2. Peer Recognition
One of the best ways to make your call center agents happy and boost their work performance and outputs is to utilize employee acknowledgment strategies in your incentive schemes.
A Nectar survey found that 81.9% of employees agree that recognition for their contributions improves their engagement.
Recognizing agents for their hard work packs a punch with respect to motivational impact. Giving due esteem to effective agents encourages friendly competition between co-workers who would like to obtain the same level of appreciation.
The prestige that comes with being acknowledged by company management drives underdogs and the “overlooked” to step up their game. At the same time, performers are forced to strive harder if they want to maintain their status.
3. Company Freebies
Free merchandise, gift certificates, tickets, coupons, and offers are the perks often well-remembered by call center agents. Although company giveaways shouldn't be the sole aspect of your employee incentive program, they can be an excellent way to surprise your team and enhance your brand recognition.
It’s also worth mentioning that merchandise with your business's brand name and logo may boost employee loyalty and retention rates. Every time an agent uses a freebie with your call center’s icon, they get to notice words and images related to your company. These incentives for call center employees effectively enhance and promote the organization's positive values.
4. Cash
Cash incentives are one of the most commonly used strategies for keeping employees happy. What makes this incentive scheme remarkable is the fact that it is effortless to distribute. Employers can quickly add the money to their call center agents’ paychecks or even distribute the cash upfront.
However, one of the downsides to cash investments is that they can cultivate the wrong mindset in your employees. Giving your staff strong financial incentives may lead them to overlook ethical boundaries in their workplace. Employees tend to take the shortest route to obtaining these benefits, believing that the ends justify the means.
Your thoughts?
Employees are the bread and butter of your company. Their excellent customer care and service are core factors in generating revenue for your company. It’s exactly because of this that keeping your agents happy and motivated is of prime importance to maintaining optimum performance.
What kind of incentives have you offered your employees? Did the rewards resonate with them? Please share your experiences in the comments section below!
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Resources
https://nectarhr.com/blog/employee-recognition-statistics