Call Center in the Philippines: Building Strong Relationships at Work

Every Philippine call center is a relationship business. The quality and impact of your work and the profitability of your business depend on relationships with customers, co-workers, competitors, suppliers, distributors, support services, direct reports, senior managers, and boards.

Being a customer service and telemarketing agent is so tedious that, in most cases, stress eventually takes a toll on them. That’s why it often affects an employee’s productivity and relationships at work.

How you manage key relationships with even the most difficult people will determine your level of success. Building strong relationships with others heightens your ability to gain support for your work and manage barriers that will inevitably come along the way.  Effective relationships also have a personal benefit in that they can make you feel more engaged with your work, which can lead to greater job fulfillment.

When you take the time to understand another’s feelings and positions, you can create strength in relationships. Both parties allow each other to communicate without being judged. Effective relationships require parties to openly express their feelings and positions on all matters pertinent to the relationship’s level.

Respect is the key to relationships. You can show respect by listening to the other party and trying sincerely to understand what is important to them. You can also look at their communication style and personality to better understand what makes them tick. In addition, a person can show respect by reinforcing them when they are doing something well or offering to help when they need an extra hand.

Respect, communication, and working toward a win-win situation are the foundations of a great relationship. When parties fail to express whatever is on their minds or however they feel, it can get in the way of building an effective relationship.