Cebu has established itself as the premier Business Process Outsourcing (BPO) hub in the Philippines outside Metro Manila, fueling the growth of the nation's $31.6 billion contact center industry, as reported by Outsource Accelerator. This comes as no surprise, as the city is home to the second-largest concentration of IT centers in the Philippines and is supported by world-class telecommunications infrastructure. These strengths continue to attract Cebu BPOs, while the local government actively works to meet the industry's growing workforce demands.
In fact, they will implement a separate “English class” in public high schools this year to better equip students for a career in the Philippines call center and other offshore services in the BPO industry. Public school English teachers will also undergo training from leading BPO companies in Cebu City, with the city government paying for the training. This initiative reflects collaboration between educational institutions and some of the leading BPOs in Cebu, ensuring that future graduates are job-ready.
In addition to that, there are already a number of BPO companies that are now starting to partner with universities and colleges in Cebu. In the knowledge process outsourcing (KPO) sector, Cebu is increasingly recognized for its capabilities in healthcare and information management services, reinforcing its reputation as home to some of the best BPOs in Cebu.
The BPO industry in Cebu has grown tremendously, and providing highly skilled people has always been a priority. And now, Cebu’s graduates have abilities at par with international standards for the Philippines business process outsourcing (BPO) centers, according to the results of a study on Cebu students. Skills assessment conducted by CIBI Information shows a 7.4 percent gap in verbal abilities between those who are still studying and those already in the industry. It only implies that the Philippines is on the right path in becoming the number one BPO destination in the world.
As Cebu continues to strengthen its BPO workforce through education and industry collaboration, Select VoiceCom remains committed to developing skilled, high-performing teams. With strong roots in Cebu and a focus on continuous training, we deliver reliable outsourcing solutions that support long-term business success. Contact us today to learn how our people-first approach can support your growth.