Defining Success in the Philippine Call Center

How do you define success? Success means different things to different people. For some, monetary reward is a measure of success; it only seems to be credited if one’s efforts have generated wealth.  But for others, it’s a journey. They design a life that both reaches the destination and enjoys the trip. It means being happy with what you have today as you pursue what you want for the future.

One of the most inspiring stories that has been told is by Manuel V. Pangilinan, also known as Manny Pangilinan and MVP. He is the CEO of Philippine Long Distance and Telephone Company (PLDT), the country’s pioneer in telecommunications. His story is from rags to riches, from being a student to eventually becoming a corporate tycoon. He was born poor, but being poor didn’t stop him from reaching his dreams.

Perhaps it became the source of his passion and drive. According to him, “Whatever we may wish to do with our future, we can make it because it gets dark sometimes, but morning comes always.” These are the words from a man who believes that lifelong learning and exploring are key factors in moving toward success.

So, whether you’re a student, hotelier, an inbound call center agent in a Philippine business process outsourcing company, a small business owner, or whatever you do, never stop learning. If you have a goal in mind that will bring you the happiness you’ve been wanting, don’t hesitate to start the journey to achieve it.

Start your path today and act out your dreams.  If you’ve already begun, consistently reconnect with your dream and make sure you strive hard toward your goals until you reach your destination. Believe in yourself, and do not let anybody stop you from reaching them.