A 1-800 number usually redirects their customers to a representative working in a Philippine call centre. Customers who seek assistance through these channels expect only one thing - excellent customer service.
Customers want their issues resolved in minutes and by only one person. If they wanted to find answers themselves, customers would've gone to a website. To deliver excellent customer service, call centre agents should be able to provide solutions in one phone call in a matter of minutes.
Providing excellent customer service is very important to Philippine inbound call centres. The Filipino workforce strives hard to maintain their reputation as being the best to give the best service while representing the brand. It is detrimental if they won't because it will lead to clients backing out. A Philippine contact centre's goal is to keep its clients happy by retaining their customers. It takes a lot of hard work for a client patronize a product or service. Here are ways on how a Philippine BPO company does it right.
Support 24/7
A website is the first thing a customer looks at when he needs information, contact details or purchases. Although it is not an agents primary responsibility to maintain a website, it is his main duty to support the customer whenever he feel it is not easy to navigate or accessible. If the website is online 24/7, the support team should be online as well.
Excellent Customer Service
Customer service representatives are trained to be be attentive and good listeners who are capable of solving problems.
Management Assistance
Call centre agents will always do their best to help customers. In order to achieve seamless performance, they will need mentoring and training from skilled managers, team leaders and quality assurance specialists to assist them when they need it.
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Select VoiceCom is an Australian and American owned and operated company providing services from its state-of-the-art call centre and business facility in Cebu City, Philippines.
For more information send us an email at info@selectvoicecom.com.au