The Evolution of BPO: Non-Voice Service Provider

The Business Process Outsourcing (BPO) is growing rapidly. Technological and communication advances help realize the widespread implementation of BPO due to its quality and cost improvements.

BPO started with non-core processes and is now moving toward more critical applications. It has boomed with call centers and customer support processes. Now, it is happening with software development, Human Resources (HR), Finance and Accounting (F&A), training, payroll, and procurement. The trend is moving beyond outsourcing typical back-office functions into middle-office functions.

The evolution of BPO services is very evident here in the Philippines with the growth of companies offering non-voice programs. The country has been recognized as a key destination for voice-based BPO services. Its rapidly emerging capabilities in non-voice processes make it a potential location for non-voice BPO as well.

The Philippine business process outsourcing industry currently provides relatively high competence and maturity in finance, accounting, and transcription services. Now, you will notice that there are a lot of job opportunities for non-voice services everywhere across the country, given the country’s large pool of quality graduates in accounting and education.

Another advantage of Filipino workers in this kind of opportunity is their deep affinity for Western culture. They are highly trainable and can adapt to fast learning curves. The surfacing of the non-voice market proves that skilled Filipino workers can compete with their counterparts in India and other offshore destinations in providing other kinds of BPO services.