At Select VoiceCom, we understand that choosing the right BPO partner is critical.
That’s why we’re willing to back our commitment to exceptional customer experiences with a compelling guarantee that you won’t want to miss it.
We offer a five-agent beta program with a unique twist to sample our savings and quality. If you are dissatisfied with our results or service, and we cannot resolve the concern to your satisfaction, we will credit one month of service to your account upon termination, provided your account is current.
Why Choose Us?
We are confident in delivering superior services at rates designed to save you money while exceeding your expectations. Here's why:
- Expert Talent: Our CX agents are selectively hired and extensively trained to provide exceptional customer service, ensuring customers receive the attention and care they deserve. They also possess little to no accents; we are happy to prove this. Everyone works together in our office in the highly desirable Cebu IT Park in Cebu City, Philippines.
- End-to-End Support: For just $11.00 per agent per hour, we provide skilled agents, supervision, and quality assurance to maintain consistent service excellence. We are PCI DSS and SOC 2 Certified, reflecting our commitment to data security and access restrictions throughout our operation.
- Proven Expertise: With 16+ years of experience handling diverse CX programs, we’ve refined our processes to exceed industry standards. We’ll bring this expertise directly to your business.
Our Confidence, Your Assurance
We believe so strongly in our ability to deliver results that we’re offering an exclusive beta test for your business. Here’s how it works:
- Beta Test Scope: Includes five dedicated CX agents.
- Test Period: A three-month trial period designed to demonstrate our increased production results as we work through the program's learning curve. This also gives your team enough time to interact with our staff to evaluate the client services experience you can count on if you partner with us on an ongoing basis.
- Satisfaction Guarantee: If you’re not completely satisfied after three months, we will credit one month of service fees—a testament to our confidence in delivering as your partner.
What You Can Expect During the Beta Test
- Seamless Implementation and Onboarding: We’ll work closely with your team to integrate our services smoothly into your operations.
- Performance Transparency: Throughout the beta test, you’ll have complete visibility into performance metrics, ensuring alignment with your goals.
- Tailored Solutions: We’ll custom design your support program and refine our approach based on real-time feedback to ensure we reach your KPIs.
Why $11/Hour is the Best Value in the Market
At Select VoiceCom, we understand that some companies may charge lower rates, but like most things in life, you get what you pay for. It’s also essential when comparing service rates to compare apples to apples. Many providers reduce hourly rates by adding hidden fees later—something we don’t do. Our all-inclusive hourly rate simplifies budgeting for your program and ensures transparency. What’s Included in our hourly rate:
1. People- Labor Costs: All wages, taxes, and benefits for employees.
- Comprehensive Benefits: Health, vision, and dental insurance for employees and one dependent, with subsidized options for additional family members.
- Top Talent:
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- Agents: College-educated, average age of 30, and 4 years of experience.
- Supervisors: College-educated, average age of 40, and 10 years of experience.
- Executive Oversight: Over 100 years of collective experience managing successful programs.
- Competitive Salaries: We recruit and retain the best talent in the industry.
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2. Security
We invest over $50,000 annually in independent audits to maintain certification and compliance with PCI DSS, SOC 2, ISO 27002, and HIPAA standards, ensuring robust data security.
3. Office Space and Hardware
Our headquarters in Cebu IT Park places us among global leaders like Amazon and JP Morgan Chase. This prime location ensures access to top talent, multiple redundancies (power, ISPs), and near-zero downtime. All rent, utilities, hardware, and workstation costs are included.
4. Service-Related Support
- Recruitment, training, and onboarding of top talent.
- Dedicated supervisors, trainers, and account managers.
- Quality assurance through regular audits of contact samples.
5. Employee Engagement and Retention
- Fully subsidized annual and weekly recognition events and celebrations.
- Prizes for top performers.
- Subsidized cafeteria meals and drinks.
- Cultural and philanthropic activities that foster a strong, bonded team.
We’re annually recognized as a great workplace with one of the lowest turnover rates in the industry, creating stability and consistent quality for your program.
Let's Succeed Together
Partnering with Select VoiceCom means more than outsourcing your CX operations. It’s about creating lasting value for your business. If you are dissatisfied with our results or service, and we cannot resolve the concern to your satisfaction, we will credit one month of service to your account upon termination, provided your account is current. With our risk-free offer, you have little to lose and everything to gain.
Contact us today to learn more about our beta test program and start your journey toward exceptional customer experiences and measurable cost savings.