Our Services
Select VoiceCom is a leading provider of outsourced call centre services, including superior customer service for various businesses across a range of industries, as well as government organizations, non-profits, and Fortune 500 companies.
By leveraging Select VoiceCom’s state-of-the-art systems and highly skilled agents, companies of any size can expand their staff at a fraction of the cost of hiring full-time U.S.-based employees. Reap the benefits of outsourcing with Select VoiceCom’s Philippine call centre. Select VoiceCom can apply our college-educated specialists to your inbound, outbound, or back-office support programmes to achieve and exceed expectations.
Take your business to the next level, improve customer satisfaction rates, increase revenue, and enhance efficiencies by partnering with Select VoiceCom in Cebu’s most desired IT complex. Call centre outsourcing is cost-effective and helps you gain a competitive edge in the global marketplace. By utilizing agents dedicated to delivering consistent, high-quality customer experiences, no matter the programme objective, companies have more time and resources to focus on core functions and goals.
Business Process Outsourcing
Ready to outperform your competitors, enhance agility, and boost performance in an ever-changing marketplace? Business process outsourcing is a proven technique to take your operations from good to great. Select VoiceCom call centre services are designed to drive measurable business results without significant investments or fixed overhead. Outsourcing front and back office processes to our professional staff allows you to expand your global presence, decrease costs, and focus on growth initiatives.
Select VoiceCom Is a Leading Provider of Outsourced Call Centre Services, including:
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Benefits of Outsourced Call Centre Services
Business process outsourcing—from simple tasks to complex sales—effectively streamlines operations and encourages growth. The primary advantages of BPO with an experienced call centre like Select VoiceCom include:
Cost Reduction
BPO call centres significantly lower operational expenses by eliminating the need for internal infrastructure and personnel.
24/7 Customer Support
Outsourced call centres provide round-the-clock service, enhancing customer satisfaction and loyalty.
Access to Expertise
BPO providers offer skilled agents trained in the latest techniques and technologies.
Improved Focus on Core Business
Outsourcing allows companies to concentrate on strategic activities like product development and marketing.
Scalability and Flexibility
BPO call centres can quickly adjust to fluctuations in call volume and changing business needs.
Multichannel Support
Professional BPO centres handle customer interactions across phone, email, chat, SMS, and social media platforms.
Enhanced Customer Experience
Trained agents deliver consistent, high-quality support, leading to increased customer satisfaction.
Advanced Technology Access
BPO providers offer cutting-edge call centre tools and analytics without additional investment[4].
Business Continuity
BPO centres typically offer operations with critical failure redundancies and a disaster recovery plan to protect operations and ensure your customers can reach the support team.
Improved Business Development Results
BPO call centres can help increase qualified leads and boost customer conversion rates.
International BPO Call Centre
Select VoiceCom develops customized solutions to address labour, technology, and resource challenges growing companies face. We offer a full suite of BPO services to innovative businesses in the United States, Canada, the U.K., Australia, and Singapore.
Pillar Functions Offered by Select VoiceCom Include:
Customer Service
Customer engagement and experience can ultimately determine the success or downfall of your business. Select VoiceCom offers cost-effective support models built on best practices and leading technology through multi-channel platforms. We custom-built solutions to integrate seamlessly with any company, so we function as an extension of your internal team.
Our contact centre agents receive specialised training on your brand and company culture and deliver outstanding customer support that can help increase customer satisfaction and retention rates while maximizing revenue opportunities. Select VoiceCom’s representatives offer knowledgeable and professional pre and post-sales support, improving satisfaction levels and customer loyalty while driving revenue.
Read more about our specialised programmes:
After-Hours Support
Billing Inquiries
Overflow Services
Customer Retention Support
Business Development
Ever wish you had the resources of large companies with a full-time sales force? Select VoiceCom’s outbound-focused telemarketing and lead generation teams will help grow your business. Our experienced, college-educated agents have what it takes to make your outbound sales and telemarketing campaigns a success. We use the newest dialing technology and have talented scriptwriters who can effectively market to your customers.
Read more about our specialised programmes:
Lead Generation & Qualification
Appointment Setting
Telemarketing Services
Market Research
Clinical Trial Recruiting
Data Verification
Post-Sale Follow-Up
Surveys
Technical Support
Many companies today outsource technical and IT support services due to the increasing costs of hiring, training, and managing technical specialists internally. Improve your operational efficiency and enhance your team’s ability to quickly ramp up with better quality staff by outsourcing to Select VoiceCom. With our experience and cutting-edge technology, we can deliver reliable tech support services to supplement or replace your in-house team.
When employing Select VoiceCom’s technical support specialists, your customers have access to incredible expertise and round-the-clock support.
Outsourcing the technical support function provides advantages such as:
- Freeing up valuable in-house resources
- Reducing labour costs
- Mitigating risk for security or compliance issues
- Providing more time to focus on market strategies and core competencies
- Improving customer interactions and satisfaction
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Why Cebu is the Ideal Destination for Outsourced Call Centre Services
Select VoiceCom operates from Cebu's most desired IT complex, offering:
- Strategic location in the Philippines
- Large pool of college-educated, skilled, English-speaking professionals
- Advanced technological infrastructure
- Cost-effective labour market
Get a Free Quote
Partner with Select VoiceCom to outperform competitors, enhance agility, and boost performance in today's dynamic business landscape. Our tailored BPO solutions drive measurable results without significant upfront investments or fixed overhead.
Ready to take your business to the next level? Contact Select VoiceCom today and discover how our premier call centre services can propel your success in the global marketplace.
