Select VoiceCom supports colleges, universities, and other higher education institutions as a strategic partner. We are a Philippines-based call center with highly-trained, English-speaking staff that offer various services at affordable rates. Partnering with us allows your team to focus on more important matters, like improving the quality of your institution's education, growing your student population, and securing funding.
Education Call Center Services
Enrollment and payment periods can cause an influx of incoming calls, tying up phone lines and frustrating students and their parents. Instead of trying to manage a call center on your own, leverage the expertise of Select VoiceCom. We are well-versed in managing enquiries for educational institutions, among other industries we serve.
Outsourcing your campus call center helps resolve issues quicker, decreases return calls, and improves caller satisfaction. The outsourcing approach also provides you access to the latest technology and proven processes that have worked for many other universities and colleges.
Choosing Select VoiceCom as your outsourcing partner gives you access to:
A 24-hour customer call center that addresses students’ questions, concerns, and problems regarding finances, course and programme enrollment, technical issues, and more.
A leading omnichannel contact center that supports students across telephone, webchat, application messaging, text messaging, email, social media, and more.
A fluctuating team size to match the ebbs and flows of a college’s call center needs: growing during periods of enrollment and decreasing over slow periods, such as summer break.
An English-speaking staff that receives continuous education and training is an expert in customer service and is able, by being located in the Philippines, to work for a wage that is much lower than the cost of hiring or outsourcing locally.
Fundraising is a large part of almost any university or college campus. Finding, securing, and maintaining donor relationships is essential in securing funding for athletic and educational programmes, meaningful research projects, new construction and campus improvements, new technologies and software installation, and more.
While most educational services already have a fundraising team, it usually consists of a small group of individuals who are stretched thin on tasks. Supporting your fundraising team with the experience, capability, and technology of Select VoiceCom can help to lighten your staff’s workload while exponentially growing your fundraising efforts.
Universities often outsource all or some of the following services:
Performing scripted outbound calls and emails to potential donors
Creating accurate and strategic calling lists
Collecting and analyzing data to determine the success of donor campaigning
You can also utilize this expertise to help with student recruitment efforts, conducting cold calls, email campaigns, and more to help increase student enrollment.
Educational Marketing and Sales Services
Marketing teams at higher-education institutions often find themselves overworked and understaffed. Select VoiceCom can take on the small stuff while your team builds competitive marketing strategies to attract more or better-quality students.
Some tasks your marketing team may outsource include:
Conducting customised or scripted outbound marketing calls
Soliciting surveys to students, faculty, or the general public
Conducting in-depth marketing research programs
Analyzing and reporting on marketing data to improve future strategies
Outsourcing Educational Administrative Tasks
In addition to your call center needs, student and donor recruitment, and marketing and sales support, Select VoiceCom can help ease the workload in almost all areas of your educational organization. Many tasks are essential to running a college but are time-consuming and don’t require advanced expertise. We can free up your team from such functions so that they can focus on more critical, innovation-driven work.
Partnering with Select VoiceCom Call Center can help to:
Ease the workload of academic advisors by answering basic questions regarding courses or enrollment process and setting appointments.
Create and manage a voice or text emergency response system that will instantly alert students, staff, and the community of potential threats, building or road closures, or other pertinent information.
Assist in event registration for fairs, conferences, donor events, alum reunions, and other significant events.
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Contact Select VoiceCom for a Free Quote
If you work in a university, college, or another place of higher education, you may want to explore the benefits of outsourcing to a tenured BPO call center.
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