Your Success is Our Mission | Select VoiceCom

Our People

In the contact centre world, our people are our product. We have fantastic people to offer throughout our company.
We pay our people well, invest in development through training and ongoing education, and provide strong incentives to stay with us, including career pathing, which contribute to the low annual turnover we offer as a company. Some details on our personnel include:

Agent Profile – Our agents are a pleasure for our client’s customers to work with. They are college-educated, experienced, mature professionals with diverse skills.

Management Profile – Our lower-to-middle management staff is promoted from within and offers 10+ years of experience on average.

Executive Oversight – We are privately owned and nimble, and our active and engaged C-Suite and VP Suite offer 100+ years of experience overseeing our efforts.

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Mark Shapiro

CEO

With over 15 years of experience, Mark leads SVC in strategic decision-making, driving company growth and innovation.

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Trevor Michael

President

Trevor is responsible for developing business strategies and overseeing their successful implementation, ensuring value delivery to our clients.

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Jermaine Arco

COO

Jermaine manages operational strategies, IT infrastructure, and ensures compliance with regulatory standards.

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Christy Ingalls

Director of Client Support

Christy oversees client onboarding, campaign launches, and continuous improvement processes, optimizing outcomes for our clients.

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Paul Taylor

VP of Sales

With a focus on multi-channel engagement, Paul positions SVC as a leader in the BPO sector, driving success across diverse industry verticals.

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Jeff Velodota

VP of Business Development

Jeff brings over 30 years of experience, offering strategic insights into BPO solutions and designing cost-effective programmes.

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Elsie Avergonzado

HR Head

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Dianne Carpio

Recruitment Head

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Romel Tabigue

IT Head

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Rasela Ramos

Corporate Controller

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Archel Tapangan

Finance & Accounting Head

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Paula Isaiah Panganiban-Castillo

Digital Marketing & Communications Head

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Ann Espina

Brand & Communications Supervisor

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Dion Conejos

Operations Head

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Jeron Jaluag

Campaign Solutions Head

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Ronald Camino

Facilities & Safety Head

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Jeffrey Dismas

Davao Site Head