Provide World-Class Customer Service Support

Customer service support will always be central to a company’s success and growth. Today’s most successful companies know how to provide world-class customer service that goes above and beyond expectations, without paying top market dollar. At Select VoiceCom, we provide exceptional order processing, problem-solving, and customer support services.

Our college-educated agents offer the experience, knowledge, professionalism, and desire to make customers happy, regardless of their situation or location. We work with brick-and-mortar businesses and e-commerce brands from the USA, UK, and Australia who want to expand and improve customer service experiences.

Top Philippines Call Centre

The Philippines is the world leader in customer service call centre support, with over 1.25 million tech-savvy Filipinos working there. Here you’ll find a booming population of young people who speak English as well as they speak Tagalog – both of which are the country’s official languages. The culture is friendly, pleasant, professional, and customer-centric. Its time zone and holiday schedule make it the ideal location to fulfil customers’ expectations of 24/7 service. Call centre employees in the Philippines take great pride in acting as an extension of your business.

Naturally, all Filipino call centres are not created equal. We pride ourselves on being a cut above the rest. Select VoiceCom was founded by experienced business executives with customer service, IT, finance, sales, marketing, and law backgrounds. We provide unmatched training, technology, and creative solutions. We offer staff who can acquire tribal knowledge of your company, products, and services. Our clients have immediate access to Programme Managers, who are directly overseen by the company President and COO.

Customer Support Outsourcing Services

Select VoiceCom's Customer Service Outsourcing Include:

Customer Retention Support

Overflow Services

Billing Inquiries

After-Hour Support

Top Talent: Our call centre agents are college-educated and hand-selected to match your customer service programme requirements. We can arrange for daytime, overnight, or 24/7 coverage. We offer more value, more sales, and more service.

Reducing Costs: Select VoiceCom is the cost-effective answer to expanding your company’s customer service and order taking capabilities. Our experienced inbound agents have the “soft touch” required by all customers. We offer small and mid-sized businesses the exact high-quality inbound call center solutions that the big names in business enjoy.

Trusted Technology: Many clients come to us to take advantage of our modern technology, which improves customer service processes. We host calls on the biggest and most trusted global cloud-based platform for call centers used by Fortune 500 companies. Thanks to our reliable service, which includes voice, email, chat, and SMS, you'll never miss an opportunity to connect with your customers.

- - - - Automated Call Distribution: Using Automated Call Distribution (ACD) services, we provide a consistent experience for your callers and prioritize inbound call traffic. ACD queues and skills-based routing optimise calls for efficient handling from start to finish.
        
        Interactive Voice Response: Our Interactive Voice Response (IVR) platform connects phone callers with a computer database through voice or touch-tone commands. The IVR can accept a question and provide callers with direct information they are seeking, convert customer responses into data, or route individuals to the proper call center agent.
        
        Cloud Routing: Cloud routing provides call forwarding to multiple contact center locations to control volume spikes, balance loads, and overcome business continuity challenges.

Seamless Support: Outsourced customer support services in the Philippines work as smoothly as if your customer service department is on the next floor. Our services integrate with your business systems.

Smart Solutions: We customize programmes that optimise conversion, increase sales levels, drive repeat business, and help you meet your programme and enterprise goals.