Hear from satisfied clients who have experienced the benefits of partnering with Select VoiceCom. Explore real stories and feedback on our exceptional outsourcing services.
"Ten years ago, we were using a call center in Costa Rica to handle all of our inbound and outbound calls for financial loan applications. In 2011, we decided to hire Select VoiceCom as a second center for operational reasons. They ended up costing us 20% less than the Costa Rica center and have done a great job since then. Our business is seasonal, and SVC has been able to ramp up and down quickly when needed. They have a great management team that has been very responsive to our ever-changing needs, and we highly recommend them."
Director of Call Center Services for a Lead
Generation Company
Boca Raton, Florida
B2B Software Company, Deerfield Beach, Florida
"We had never used a call center in the Philippines before working with Select VoiceCom. We were concerned about how the agents would sound and whether our customers would feel comfortable talking to them. We were pleasantly surprised after interviewing the proposed customer support team. They all sounded great and had extensive prior customer support experience. Our clients have been really happy with the service, and with the low hourly rate, we were able to double our support hours to 16 hours a day."
President
B2B Software Company
Deerfield Beach, Florida
Work-From-Home Education Program, Salt Lake City, UT
"Our sales margins are slim, and we struggled to build a reliable in-house sales team. We started working with SVC for live transfers of interested prospects to our in-house team for closing. Very quickly, we began training the SVC 'fronters' to close sales for us at a small fraction of the cost of our in-house team. We have since moved almost all of our sales to SVC and have seen a significant boost in our bottom line."
Director of Marketing
Work-From-Home Education Program
Salt Lake City, UT
US Tech Support Company, Delray Beach, Florida
"We were really impressed with Select VoiceCom's ability to ramp up a MS Windows tech support account from zero to 150 agents in just five months. Our Florida tech support company was spending a huge percentage of its budget on salaries and training for tech support agents who were often underqualified and unreliable. We cut our tech support costs in half while dramatically improving agent skills and reliability. Many of the agents SVC recruited had previously worked at large centers on accounts for major companies like Dell, Microsoft, Lexmark, and AT&T."
Online Directory, Seattle, Washington
"We engaged Select VoiceCom for a one-month pilot project for our outbound B2B telemarketing campaign using five agents. We ran a parallel campaign with a US-based call center that charged almost two and a half times the cost of SVC. Select VoiceCom matched the performance of the US center from the start. They worked with us to develop our script and processes, including an email campaign. We have since expanded the team at SVC to 45 agents. SVC has been great to work with, super responsive to our needs, and has significantly boosted our marketing efforts."
Automobile Sales Company, St. Louis, Missouri
"Our marketing heavily relies on weekly emails to our customer base. We had a database of over 25,000 potential customers that we had built up over the years, but we suspected that some were out of business or the primary point of contact had changed. We were concerned about getting email SPAM complaints and knew we needed to update our list. We didn't have the internal manpower to call each company and update their info, so Select VoiceCom handled this for us quickly and for much less than we anticipated. Overall, it's been a great experience."
Food and Beverage Company, Australia
"Working with SVC has been an invaluable and easy experience for our marketing campaigns. We started with five telemarketers on our first project and scaled up to 20 within the first year. SVC impressed us from the beginning, from hiring remarkable sales representatives to executing what was required on each call. With the success of the first project, we were highly confident that SVC would deliver the same results on a completely different project. Working with senior management, who were also Australian, was a tremendous plus and made partnering with SVC a three-year success."
Business Services Company, Australia, Hong Kong, and New Zealand
"We relied on SVC to provide a telemarketing and lead verification process for the past few years. They have been a key member of our marketing team, effectively filtering quality leads, gathering important information, and cleansing lists. We appreciate SVC's flexibility when last-minute changes or add-ons are needed within the campaign, as well as the team's dedication to helping us grow within this project. We look forward to working with them into the future."
Partner with Select VoiceCom for Secure, Uninterrupted Success
In an era where data breaches and service disruptions can make headlines and break businesses, partnering with a BPO provider that prioritizes security and business continuity is not just wise—it's essential. At Select VoiceCom, we've made these priorities the cornerstone of our service offering. Our comprehensive security measures and disaster recovery planning don't just protect your data and operations; they provide a solid foundation for growth, innovation, and customer trust. By choosing us as your BPO partner, you're gaining a service provider and securing a resilient, forward-thinking ally committed to your long-term success.
Contact us for a free proposal and program consultation and to learn more about how our security standards and disaster recovery planning can safeguard your operations and propel your business forward, no matter the threat or situation.
