Outsourcing as an industry began in the Philippines back in the late 1990s — in the form of BPOs and call centers. Since then, the outsourcing industry has grown exponentially, with no sign of slowing down.
Despite the fierce competition from neighboring countries like India, Malaysia, and Indonesia, businesses from all parts of the globe still prefer outsourcing to the Philippines.
Here’s why.
1. Cost-effective outsourcing options.
The strength of currencies like the British Pound, Australian Dollar, and US Dollar against the Philippine Peso means that they avail of outsourcing services at a fraction of what they'll otherwise spend paying in-house employees.
An added advantage of outsourcing to the Philippines is the mastery level that Filipinos have over speaking, writing, and understanding the English language.
Filipinos have a neutral English accent. That means you don’t have to worry about having to invest in training them how to speak the language, adding to the savings your business will gain.
2. Favorable government regulations.
The BPO and call center industry in the Philippines has been recognized as an economic powerhouse and a fundamental pillar of the nation’s economic growth.
As a result, steps have been taken to ensure that businesses from other countries are provided with regulations to protect their investments.
For example, the City of Taguig (which is home to many of the call centers and BPOs in the country), levies significantly lower tax rates compared to its neighbors.
That means BPO and call center companies located here can offer more competitive rates for their outsourcing services without compromising on the quality you get.
Another is the Data Privacy Act that was passed in 2012. The passing of this bill now requires BPO and call center companies to ensure the level of security they use is at par with set global standards.
This means that you can be sure that any data you share with these companies as part of their outsourcing services is safe and secure from cyber-attacks.
3. The rise of remote working in the Philippines.
With internet subscription rates becoming more affordable, companies are now slowly shifting to hiring remote workers on either a full-time or contractual basis.
This arrangement is a win-win for everyone. For BPOs and call centers, it means they can now have access to a broader pool of talent with specialized skills, further increasing the quality of their outsourcing services.
For business owners like you, that means even greater access to quality workers that can get the job done at a highly affordable rate.
And for the agent or BPO worker, that means they’ll be able to gain job stability while still fulfilling their responsibilities at home and to their families.
The economic environment is fueling the growth of outsourcing businesses in the Philippines.
As a business owner, it only makes sense to invest in outsourcing services to make your company work more efficiently.
Choosing a country where the BPO and call center industry is stable and scaling at an exponential rate will ensure that your ability to give your customers the level of service they deserve.
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