The COVID-19 pandemic has completely changed how colleges and universities operate. Many have shifted to online learning, and some are considering keeping virtual classes for a while. Alongside this, many campuses have had to let go of their staff and reduce pay.
One big problem is money. With students not on campus, colleges are losing income from housing and dining fees. They're also facing unexpected costs, like reimbursing tuition and refunding for unused facilities. For example, California's university system had to cover $558 million in unanticipated costs in March 2020. Other schools, both public and private, are dealing with similar financial hits.
To survive, colleges need to rethink how they do things. One option is outsourcing tasks like administration and marketing to outside companies. This can help them save money while they navigate uncertain times and ensure they can keep running in the long run. Outsourcing tasks like email marketing or donor outreach can be a smart move for colleges looking to stay financially stable.
Outsourcing Offers Flexibility and Cost Savings
Many institutions struggle financially, so they can only afford to spend a little on fundraising or recruiting students. Outsourcing services in higher education can help them save money and gain access to skilled staff and technology without breaking the bank.
Outsourcing administrative tasks and other work will give higher education institutions more time and resources to rethink their strategies for effective recruitment, student services, counseling, career development, and remote instruction.
What Services Can Be Outsourced in Higher Education?
Many colleges and universities struggled with financial pressure even before the pandemic hit. To save money and stay competitive, they turned to outsourcing. By outsourcing tasks like administrative work, schools can focus on what they do best—providing quality education and attracting students and donors.
Schools can benefit from outsourcing providers offering the latest technology and expertise. BPO companies are staffed by English-speaking call center agents specializing in different service areas, providing an economy of scale.
In many instances, contracting these services can be more cost-effective than hiring in-house employees. Outsourced services in higher education may include:
- General Inquiries
- Admissions
- Registrations
- Enrollment
- Course Subscriptions
- Appointment Setting
- Information Technology (IT) Help Desk
- Student Support Services
- Alumni and Marketing Support
- Data Collection and Management
Discuss the benefits of outsourcing higher education in the Philippines. Call Select VoiceCom to request a free cost estimate and find out how we can help you.