Why Select VoiceCom
Select VoiceCom’s contact centre services help businesses elevate performance, improve efficiency, save money, and achieve strategic objectives.
Our approach and location allow companies to save money by outsourcing their IB and OB, B2B, and B2C-focused programmes to our team.
We are certified to offer the most desired service security standards by third parties, have been in business since 2008, and offer 1,500 premise-based workstations in the Philippines. All SVC agents are college-educated professionals offering great experience in providing quality-focused results across numerous verticals.
There are many great reasons to choose us as your partner. We provide links for details on most of them below. Companies often ask what the three most impactful differentiating factors are at Select VoiceCOm. In our case, they are our people, strategic location, and investments in technology and security. Explore these pillars to see why we are the ideal partner for your business.
Our People: The Heart of Our Success
In the contact centre industry, our people are our most valuable asset. At Select VoiceCom, we prioritize attracting and retaining top talent through competitive compensation, excellent benefits, advancement opportunities, continuous training, and professional development. We offer career growth paths and strong incentives, resulting in a remarkably low annual turnover rate.
What Sets Our Team Apart?
Agent Excellence
Our agents are college-educated, experienced professionals with diverse skills. They are dedicated to delivering outstanding customer experiences and are known for their friendliness, empathy, and professionalism.
Experienced Management
Our management team is promoted from within and brings an average of over 10 years of experience, ensuring deep industry knowledge and a commitment to excellence.
Leadership Oversight
As a privately owned company, our C-suite and VP team brings over 100 years of combined experience, overseeing all operations to ensure top-notch service delivery.
Our Strategic Location: Cebu IT Park, Philippines
Select VoiceCom is strategically located in the Cebu IT Park, the leading technology hub in the Philippines. This location offers several advantages that help us deliver our clients cost-effective and reliable outsourcing services.
Why Our Location Benefits You:
Cost Savings
Our team operates at a fraction of the cost of domestic staff, typically saving clients over 50%, and often more, without compromising quality.
Business Continuity
With a 99.99% uptime record over the last five years, our infrastructure and disaster recovery measures ensure uninterrupted operations, regardless of challenges.
Proximity to Global Leaders
Our neighbours in Cebu IT Park include top global brands like Microsoft, IBM, Amazon, eBay, and Chase. Many of our staff have received world-class training from these companies before joining Select VoiceCom, ensuring a high standard of service.
Scalability
Cebu is known for its vast talent pool, enabling us to scale client programmes quickly and efficiently to meet growing demands.
Investments in Technology and Security
At Select VoiceCom, we invest heavily in advanced technology and robust security measures to protect customer data and enhance service delivery. Our technology stack has the latest features, including omnichannel capabilities and artificial intelligence, ensuring we stay at the forefront of innovation.
Our Commitment to Technology and Security Includes:
Data Security
We are certified in PCI DSS, HIPAA, and SOC2 and comply with ISO 27002 standards, reflecting our unwavering dedication to protecting sensitive customer information. Our certifications are validated by independent third parties, ensuring the highest security standards.
Advanced Contact Centre Technology
We leverage cutting-edge platforms that reduce service time, enhance customer satisfaction, and save our clients money. Our omnichannel capabilities and AI-driven tools enable us to deliver efficient, personalized customer interactions across all communication channels.
At Select VoiceCom, our primary objective is to help clients save money while exceeding programme goals. You can read further about additional reasons to select us as your partner below:
Get Started With Select VoiceCom Today!
Discover how to partner with Select VoiceCom to achieve your business objectives by contacting us today!
