Healthcare Industry

Clinical Trial Recruitment

At Select VoiceCom, we specialise in streamlining clinical trial recruitment to help healthcare organizations find qualified participants quickly and efficiently. Our experienced team is adept at managing outreach campaigns, prescreening candidates, and providing comprehensive support throughout recruitment. We leverage advanced technology and proven strategies to target the right demographics, ensuring your trials are filled with eligible participants while adhering to strict regulatory standards. Partner with Select VoiceCom to reduce recruitment timelines, cut costs, and enhance the overall success of your clinical trials.

24/7 Medical Answering Services

Our call center agents are available around the clock, ensuring seamless patient communication regardless of time zone differences. Our services include:

• Appointment Scheduling, Cancellations, and Postponements: Manage patient appointments efficiently.
• Prescription Renewals: Handle prescription requests quickly and accurately.
• Payment and Financing Enquiries: Assist patients with payment options and financial questions.

Complaints and Grievance Management

Handling patient complaints with professionalism is crucial for maintaining trust and satisfaction. We train our experienced agents to manage grievance empathetically and professionally, addressing concerns about staff behaviour, physician availability, quality of care, and ethics violations. We ensure full HIPAA compliance in every interaction.

Physician Referrals

Our agents facilitate appointment bookings with available physicians when a patient’s current provider is booked. We also handle referrals to specialists within your facility or partnered clinics, ensuring continuity of care.

Medical Billing Outsourcing

Outsourcing medical billing offers numerous advantages, including reducing administrative burdens and minimizing errors. We provide comprehensive billing support services, secure online payment options, and patient enrollment in deferred payment plans or automatic billing programs. Our agents also manage communication with insurance providers to ensure smooth transactions.

Medical Coding Outsourcing

Medical coding is time-intensive and error-prone, especially for high-volume organizations. Our agents excel in accurate medical coding, ensuring minimal errors and efficient processing. We can also handle the secure transmission of coded documents to partnered facilities, suppliers, and insurance adjusters.

Healthcare Surveys

Gain valuable feedback from your patients through digital surveys or follow-up calls. Our agents collect and analyze data to help you improve daily operations, patient care, and overall satisfaction. We can schedule surveys and notifications at intervals that best suit your needs.