We provide dedicated Philippines-based licensed nursing and trained intake teams that integrate into existing Workers' Compensation operations to handle high-volume, process-driven workflows.
Our model reduces administrative burden, improves responsiveness, and delivers lower predictable staffing costs—while maintaining quality, oversight, and defensibility.
All work is performed in your systems under client-defined protocols, supervision, and escalation rules.
Operational Impact
-Photoroom-1.webp)
Faster intake and clean case setup (reduced front-end bottlenecks)
More consistent nurse touches and documentation quality per file
-Photoroom.webp)
Improved turnaround time for records work, follow-ups, and task execution
Reduced workload on U.S.-based licensed staff and supervisors
-Photoroom-1.webp)
Scalable capacity without expanding U.S. overhead
Designed to support and extend your team —not replace clinical decision-makers.
Who We Support
- Carriers, TPAs, and Employers with intake and NCM support needs
- Managed care vendors seeking operational leverage
- Nurse case management organizations (capacity + documentation support)
We aim to make your existing team more productive—with clear boundaries, disciplined execution, and scalable staffing.
WHERE WE FIT
Clear Role Alignment + Clear Boundaries
We do not replace licensed decision-makers or override client processes. We support, extend, and operationalize them.
TTWO NURSE STAFFING MODELS
MODEL A
Staffed with U.S.-Licensed RNs
- Philippines-based RNs
who have passed the NCLEX - Hold an active U.S. RN license
- Trained on WC-specific workflows
and documentation standards - Excellent written and verbal communication
skills with little to no accent - Used when the role/workflow
requires U.S. licensure
MODEL B
Staffed with Philippines-Licensed RNs
for non-licensed, clinical-adjacent,
and documentation-heavy work
- Used only where U.S. licensure is not
required - Positioned as documentation/workflow
support —not decision makers - Strong clinical literacy and structured
documentation discipline
CORE ENTRY SERVICES
Phase 1:
-
Telephonic Nurse Case Management (U.S.-licensed RNs)
-
Intake & First-Contact / Case Setup (Intake Staff + PH-licensed RNs for tasks not requiring US- licensed RNs)
Phase 2 (Optional):
-
UR-Adjacent Workflow Support (Defined collaboratively based on fit, compliance, and buyer expectations)
Operational Support Across the WC Case Life Cycle
Integration into existing WC workflows
- FNOL / FROI call or referral received
- Records gathering, organization, and summarization
- Intake captures data + creates a case in your system
- Documentation and task completion in your system
- Routing to appropriate claim/NCM/clinical teams
- Escalation to client supervisor / licensed decision maker, as needed
- Scheduled follow-ups + coordination activities
- Reporting on KPIs and case activity
Operating Model for Speed, Quality & Control
- Dedicated, client-assigned teams (not pooled)
- Premise-based staff
- Training aligned to your workflows, systems, and SOPs
- Defined KPIs: responsiveness, accuracy, timeliness, turnaround time
- QA monitoring and performance management
- Flexible ramp-up and scaling based on volume
Power, Network & Systems Redundancy
-
Dual independent ISP providers with automatic failover
- Redundant network architecture and enterprise- grade firewalls
- Backup power generators capable of sustaining full operations during extended outages
- UPS protection for all critical systems and workstations
- Centralized IT monitoring with immediate incident response
.webp)
Disaster Recovery & Continuity Planning
- Formal Business Continuity / Disaster Recovery (BC/DR) Plan aligned to SOC 2 and ISO standards
- Tested response protocols for:
1. Severe weather events
2. Power or ISP disruptions
3. Equipment or facility issues
4. Loss of key personnel
5. Information security incidents - Rapid staff redeployment and workload rebalancing across teams
- Documented escalation paths with executive level oversight
Strategic Location: Cebu, IT Park
-
Purpose-built economic and technology zone supporting BPO, healthcare, and global enterprises
- Underground power and fiber infrastructure designed to reduce weather-related impact
- Priority restoration for electricity, telecom, and emergency services
- Dense concentration of Tier-1 telecom carriers and data connectivity
- Located outside major flood zones; historically resilient during typhoons
- 24/7 security, controlled access, and government backed infrastructure investment
