BPO: Work Behavior

In Philippine BPO, your attitude is very important. This is how you feel about your work and your approach towards work. In line with this, work behavior is significant as well. It is how you do your job and how you get it done.  Your colleagues can see if you work with skills and apply the knowledge you know to the work. Remember that your work behaviors, when left unchecked, will make you unproductive. Here are some simple principles of impeccable work behavior.

Be careful with your appearance. Keep in mind that first impressions are vital, and it only takes seconds to form a first impression of someone. One way to give a positive first impression is through your appearance. 

Listen. Speaking and listening are twin skills of communication. Both sides must play a part for communication to occur, and you can learn best by listening to what others know. Ask questions. Show that you are interested, not just interesting.

Honor other people’s territory. It is undesirable to look for something on someone else’s desk, computer, or desk drawer without permission. You must respect your co-employees so they will respect you in return.

Honor your working hours. Working nine to five doesn’t mean arriving at nine and leaving at five. It means that you work from nine to five. Surfing the web and sending personal emails is not working. Skimping on your working hours shows a lack of initiative, commitment, and respect for your manager, company, and position.

Keep an open mind. Make informed judgments, avoid jumping to conclusions, evaluate what you see in addition to what you hear, and don’t be a party gossip.